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New Member
Posts: 8
Registered: ‎12-22-2018

Controller Start-up failed

Hello everyone

 

When i try to open the unifi controller the message : start-up failed appear.

In the discover utility my devices appear, but the status is pending

What can i do ?

It alrready work in my home, so i reset it to be install somewhere else but now ... this message

Unify ubiquity star-up failed.JPGUnify ubiquity ap ac pro error.JPG

 

Thank u for your help

Senior Member
Posts: 23,730
Registered: ‎08-04-2017
Kudos: 4494
Solutions: 1167

Re: Controller Start-up failed

Hello @Froots34,

 

Make sure you have JAVA 8 64 bit installed.

Could you upload the logs to a cloud drive and PM me the URL?

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 8
Registered: ‎12-22-2018

Re: Controller Start-up failed

The computer i used to control the adapter is a windows 7 32bits so i install java 64bits on it

Senior Member
Posts: 23,730
Registered: ‎08-04-2017
Kudos: 4494
Solutions: 1167

Re: Controller Start-up failed

Hello @Froots34,

 

Than just install JAVA 8 32 bit...

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 8
Registered: ‎12-22-2018

Re: Controller Start-up failed

OK now it start but discover no devices !!!ubiquity no descover.JPG

Senior Member
Posts: 23,730
Registered: ‎08-04-2017
Kudos: 4494
Solutions: 1167

Re: Controller Start-up failed

Hello @Froots34,

 

Continue the setup wizard and open port 8080/tcp in your firewall on the controller device.

Than SSH into the UAP and set-inform to the controller.

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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