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New Member
Posts: 11
Registered: ‎09-12-2017

Device Reconnect After Expired Voucher

Trying to implement the voucher system.

 

I have the guest portal configured with the voucher code request.  That all works when the voucher is entered. 

 

Problem is: when the voucher expires, the user doesn't get reprompted for a new one, even a day later.

 

Shouldn't the session expire so that they can enter a new voucher number?

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

Are you on the latest controller/firmware versions? (I can test it if you want me to.)

 


Regards,

Glenn R.

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New Member
Posts: 11
Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

Updated to the latest: 5.8.30 in the last week. 

 

I only recently set up the vouchers so don't know the behavior difference between 5.8.28.

 

This is urgent: I am implementing this so we don't have to manage a wifi schedule for our teenage daughters.  When I mentioned vouchers they, literally almost cried about how unfair it was.  I begged them to please try for a week.  If there are any glitches they will be all over me and I can't handle that as a grown man.

 

Mad5

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

Don't the users get prompted to login first before accessing the internet?

I think you can better use WLAN schedule than vouchers

 

 

Regards,

Glenn R.

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New Member
Posts: 11
Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

Yes:

 

  1. User is prompted for voucher code, voucher is put in place and X-hour timer starts.
  2. Voucher time expires.
  3. User is not redirected again to guest portal again.  Even disconnecting and reconnecting to the wireless network doesn't reset it.
  4. The only way I have found the user gets to the portal is if I "reconnect" the user from the admin portal -> Clients list.

It seems like the controller doesn't send a session reset after the voucher expires.

 

 

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

If the voucher expires, could you browse to a http website and see what it does?

 


Regards,
Glenn R.

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New Member
Posts: 11
Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

It times out. 

 

Even though the system still has valid IP/DNS information to re-connect to the controller portal the controller doesn't intiate the redirect.

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

And what if you forget the network and rejoin it?

 

 

Regards,

Glenn R.

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New Member
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Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

Doh.  I was trying so many things last night I forgot to test that.

 

I'll have to test when I get home.  But, if that is the work-around until a fix is in place, I'll definitely have to scrap the voucher system.

 

I forgot to answer the above question: For a family, the voucher system is ideal vs. schedules because the schedules change daily and each of my 3 daughters may have different time requirements for internet access.

 

It would be amazing to have a voucher request/approval workflow or some sort of read-only access to the manager.

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

You can always make feature requests

I have been testing on in my lab, Created 1 minute vouchers.

After 1 minute I get kicked of the wireless, than I reconnect and I see the portal for a new voucher.

 

Guest Policies Settings below

 

 

Regards,

Glenn R.

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Screenshot_3.png
New Member
Posts: 11
Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

Interesting that you disconnect from the wireless.  My iPad and Android phone stay connected.

 

Will test more and I appreciate your responses and testing.Screenshot - 9_26_2018 , 11_04_49 AM.png

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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

Just to make sure our networks look the same, please upgrade the devices to 3.9.54

 

 

Regards,

Glenn R.

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New Member
Posts: 11
Registered: ‎09-12-2017

Re: Device Reconnect After Expired Voucher

Sorry, I listed the controller version above.  Below are the FW versions:

 

Screenshot - 9_26_2018 , 11_16_33 AM.png

Senior Member
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Re: Device Reconnect After Expired Voucher

Hello @daricsmith,

 

Thanks!

Please custom upgrade the UAPs to 3.9.54

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

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