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Registered: ‎11-30-2016
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Device upgrade button missing after update to 5.10.19

Hi,

i just upgraded my cloudkey to 5.10.19. I got a notification to upgrade several devices, but the upgrade button is missing. Also the cloud access doesnt works anymore. what could i do?

 

upgrade button missing.PNG


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New Member
Posts: 4
Registered: ‎11-30-2016
Solutions: 1

Re: Device upgrade button missing after update to 5.10.19

Im using Chrome.

 

I fixed the problem. Got support vie the 24/7 Chat support, never thought someone will answer Man Happy

 

i changed the dns server addresses on the cloudkey via the webinterface and the upgrade button reappeared. i also had problems connecting to the cloud, that was also a dns problem

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Senior Member
Posts: 19,050
Registered: ‎08-04-2017
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Solutions: 925

Re: Device upgrade button missing after update to 5.10.19

Hello @poticon,

 

What browser are you using?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 4
Registered: ‎11-30-2016
Solutions: 1

Re: Device upgrade button missing after update to 5.10.19

Im using Chrome.

 

I fixed the problem. Got support vie the 24/7 Chat support, never thought someone will answer Man Happy

 

i changed the dns server addresses on the cloudkey via the webinterface and the upgrade button reappeared. i also had problems connecting to the cloud, that was also a dns problem

Senior Member
Posts: 19,050
Registered: ‎08-04-2017
Kudos: 3551
Solutions: 925

Re: Device upgrade button missing after update to 5.10.19

Hello @poticon,

 

Awesome, glad it’s resolved!

Thanks for reporting back!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
USW-XG-16 • USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 3
Registered: ‎01-28-2018

Re: Device upgrade button missing after update to 5.10.19

Can you elaborate a little on the fix?

 

What was the error with the DNS?

 

I have the same problem Man Sad

Senior Member
Posts: 19,050
Registered: ‎08-04-2017
Kudos: 3551
Solutions: 925

Re: Device upgrade button missing after update to 5.10.19

Hello @Berocca11,

 

Try using google DNS.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
USW-XG-16 • USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 3
Registered: ‎01-28-2018

Re: Device upgrade button missing after update to 5.10.19

Thanks for the quick reply!

 

Switch / Cloudkey does not actually have web access, so I was wondering what difference that it would make?

 

I have a PC connected to the network with seperate NIC with Web access that I use for updating firmware etc.

 

Is there a was to downgrade the Unifi version on my cloudkey to work around?  I tried downgrading firmware hoping that Unifi would also down grade with out success.

Senior Member
Posts: 19,050
Registered: ‎08-04-2017
Kudos: 3551
Solutions: 925

Re: Device upgrade button missing after update to 5.10.19

Hello @Berocca11,

 

Put the UCK on a static IP with google DNS as dns servers.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
USW-XG-16 • USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 4
Registered: ‎11-30-2016
Solutions: 1

Re: Device upgrade button missing after update to 5.10.19


@Berocca11 wrote:

Can you elaborate a little on the fix?

 

What was the error with the DNS?

 

I have the same problem Man Sad


You can change the DNS servers of the cloudkey via the web interface. Simply connect the browser to the IP of the CK. There you can enter 9.9.9.9 or 1.1.1.1 as DNS server. You need the credentials for the cloudkey, they may be different than the credentials of the controller.

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