09-13-2017 09:48 AM
We have installed a wifi network in a local church consisting of 7 unifi ap ac lr units. We have three SSID's setup on the system for the purpose of this message we will call them office, teachers, guest. The office is native to the LAN and has an un published SSID. The guest and teacheres SSID's are both vlan tagged and publish their SSID.
In one section of the building we have this issue. Devices trying to connect to the teacher or guest SSID's don't have coverage, however if we take the same device at the same location and connect it to the office network it works fine. We have verified this behavior with multiple devices. How can you connect to one SSID fine while two additional SSID's fail to connect. At this point we have no problems in any other areas of the building. This doesn't make sense
We have done the following.
1) firmware update
2)We have forced the power for to high for both bands (it was origionally auto)
3) We have gone into unifi software and forgotten the unit and then adopted it again. We then got the following log entries.
-rogue access point Guest was detected
- rogue access point Teachers was detected
Any help or suggestions would be appreciated.
09-13-2017 01:09 PM
we resolved the issue. It wasn't an AP issue it was in a smart switch configuraion. The two SSID's that had vlan tags weren't connecting to a particular access point. We had the tagging in the smart switch wrong and it wasn't passing the traffic on to the router.