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New Member
Posts: 31
Registered: ‎06-25-2018
Kudos: 3
Solutions: 1

Re: Found G2 Cloud Key powered off

Cloud key continues to restart...restarted this time in 24 hours. I just did a settings only backup, reset the cloud key, and restored. Curious if it runs another 5 days. If so, this feels like a memory leak

Ubiquiti Employee
Posts: 66
Registered: ‎01-30-2017
Kudos: 21

Re: Found G2 Cloud Key powered off

@jeffs3820

 

I sent you a PM, can you send me the logs requeted there? 

 

 

 

SSH into the contorller and run:

 

df -h

 

serverlogs 

 

 

 

I apologize for the issues you are facing, if anyone else has the same issues, they are welcomed to reach out to me.

 

 

Best Regards, 

New Member
Posts: 31
Registered: ‎06-25-2018
Kudos: 3
Solutions: 1

Re: Found G2 Cloud Key powered off

Corey,

 

I. have sent you 3 private messages with access to the files/data you need.

 

Jeff

New Member
Posts: 31
Registered: ‎06-25-2018
Kudos: 3
Solutions: 1

Re: Found G2 Cloud Key powered off

G2 cloud key continues to restart. Happens about every 10-12 hours.

New Member
Posts: 31
Registered: ‎06-25-2018
Kudos: 3
Solutions: 1

Re: Found G2 Cloud Key powered off

Since 11/11/18, the cloud key has restarted 20x...
Ubiquiti Employee
Posts: 66
Registered: ‎01-30-2017
Kudos: 21

Re: Found G2 Cloud Key powered off

Hello @jeffs3820


I just sent you a PM. I apologize for the inconvenience.
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