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New Member
Posts: 1
Registered: ‎02-26-2019

Issue WIth Setup

Hello Everyone,

 

I am new to Ubiquiti and I am having al ot of issues just trying to set my home network up. Let me explain. 

 

I have purchased the USG, USW-60W, CLoud Key, and 3 AC-Lite APs. I have them all setup ready to adopt and confuigure. However when I try to connect via the controller none of my devices are showing up.  This is weird because I can connect to the USG and it says "I am connected to the internet". However, no devices show up.

 

If I am missing a step, pleas elet me know. I have tried to reach out to Ubiquit support and I have not gotten anywhere. 

 

Explain my current setup:

Modem --> USG --> USW ----> Cloud Key/APs/My CPU

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Re: Issue WIth Setup

Emerging Member
Posts: 80
Registered: ‎09-01-2018
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Re: Issue WIth Setup

Could it be your “inform url” on each device is not pointing to the location of your controller?

 

Or perhaps do you have a firewall blocking the necessary ports etc?

 

I’m new to this too, but some of the issues I have tripped over to on my journey.

Julian
USG3P
1 x USW-24
1 x USW-8-150w
2 x USW-8-60w
1 x UAP-NanoHD
1 x UAP-IW-HD
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Senior Member
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Re: Issue WIth Setup

Hello @inspire1906,

 

Welcome to the community!

 

Could you SSH into the devices and run the INFO command?
You can also run the set-inform command to the UCK.

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

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