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New Member
Posts: 2
Registered: ‎01-14-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hey @toysareforboys,

 

Thanks for that.  Must admit i didnt read the whole post but had made an assumption that was the solution Man Happy.   Is there anything i need to do other than PM David to get the replacement?

 

Luckily i have some POE injectors i can use until i get the replacement.

 

New Member
Posts: 2
Registered: ‎11-11-2017

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

[ Edited ]

Can anyone who has a completed RMA please tell how long it took.  My RMA was approved within hours, but I haven't head a word about where it is in the process in over a week except, "I'm waiting on an update...".

 

How long has it taken for you?

 

 

New Member
Posts: 2
Registered: ‎01-06-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

I have an affected switch as well. Please halp @UBNT-David

New Member
Posts: 2
Registered: ‎01-06-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

@UBNT-DavidS I have no ability to reply to your PM/

Ubiquiti Employee
Posts: 478
Registered: ‎04-03-2017
Kudos: 181
Solutions: 7

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hi @ratabora

 

PM access has been turned on.

 

Thanks,

David.


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New Member
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Registered: ‎01-14-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

@UBNT-DavidSI have 1 affected model also. Please let me know how I should proceed.

US-16-150W

Regular Member
Posts: 359
Registered: ‎05-24-2017
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Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support


vhrocker wrote:

Can anyone who has a completed RMA please tell how long it took.  My RMA was approved within hours, but I haven't head a word about where it is in the process in over a week except, "I'm waiting on an update...".

 

How long has it taken for you?

 

 


Its going on 3 weeks since RMA submission and still don't have anything.  Couple times I've gotten emails that say RMA processed and accepted but no indication of things shipping and no tracking numbers.  They have offered a few things compensation for taking so long which is great but I just want to know my stuff shipped hopefully at least 3 day service and a tracking number so I know it's on the way Man Sad

 

Best way to find out is to refer to @UBNT-DavidS Hi David the natives are getting restless.  Hoping my stuff ships today or tomorrow if today is a holiday for you with tracking info.  Or hope it already shipped.  It's the vague automated emails that make it frustrating.  I've gotten at least 3 or 4 that say the same thing RMA processed but no useful info.

 

Looks like my RMA was initially submitted on 12/28 and if you look at my first post on this thread that is when I received my switch and found the issue.

 

Good luck!

 

 

 

New Member
Posts: 1
Registered: ‎01-15-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

I have an affected switch as well. Please halp @UBNT-David

I have no ability to reply to PM not setup

Ubiquiti Employee
Posts: 478
Registered: ‎04-03-2017
Kudos: 181
Solutions: 7

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

[ Edited ]

Hi @geerthsen


PM Access has been turned on, and i have also sent you a pm.

 

 

@heath

 

I have also sent you a pm as well.

 

 

Thanks,

David.


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Check out our ever-evolving Help Center for answers to many common questions!

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New Member
Posts: 2
Registered: ‎01-13-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

I haven't had any replies to my pm yet Man Sad
Ubiquiti Employee
Posts: 478
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Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hi @thebaron23

 

Thanks for the pm on saturday, i am sending a followup pm to you now.

 

 

Thanks,

David.


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Check out our ever-evolving Help Center for answers to many common questions!

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Regular Member
Posts: 359
Registered: ‎05-24-2017
Kudos: 126
Solutions: 9

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

I'm happy to report that today I finally got an automated e-mail from the RMA group that includes a tracking number for my new switch.  I have 2 other items on there that the replacements are back ordered but it looks like they plan to ship the partial (the switch) that is in stock.

 

If the office is NY as show on the e-mail, then being on the east coast no matter what shipping method I'll get it quickly.

 

Looking forward to getting the new unit.

 

Member
Posts: 212
Registered: ‎02-21-2012
Kudos: 15

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

This sucks.


@UBNT-David We have a huge NVR/camera/switch install on Thursday.  We cannot wait three weeks to get these two switches replaced.  What are you guys going to do to make this right?

 

Also we burned way too many hours just screwing around trying to figure out why the instructions to enable 24V passive did not work.  The UI doesn't even complain when you apply the 24V profile, leading us to believe we're just doing it wrong.

 

This thread was pages into my google results.  Why can't you guys put an important notice like this somewhere prominent like the community login page?

Screen Shot 2018-01-17 at 2.45.57 AM.png
Screen Shot 2018-01-17 at 2.45.45 AM.png
New Member
Posts: 11
Registered: ‎09-20-2017
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Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

[ Edited ]
We ordered and paid our new hardware in the middle of November.
The delivery date was only mentioned at the beginning of December, then at the beginning of January, now it is called at the beginning of February.
Until we have our hardware is probably Gen2 out.

 

Is Manufacturing Mixup the reason why in Europe since the end of November no or hardly any Unifi switches are available anymore? When can we expect a shipment of hardware in Europe again?

 

Ubiquiti Employee
Posts: 478
Registered: ‎04-03-2017
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Solutions: 7

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hi @spork

 

Thanks for the page. I will sending you a pm with further information.

 

 

Thanks,

David,


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New Member
Posts: 2
Registered: ‎02-13-2017

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

I must chime in also.  Purchased a UniFi Switch 16 POE-150W . . . . but received a UniFi Switch 16 AT-150W.

 

Really, really, really, really need the 24v support.  Cannot send David a PM.  Please advise.   Man Wink

Ubiquiti Employee
Posts: 478
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Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hi @ariescomputer

 

I have enabled pm access on your account. 

 

Thanks,

David


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Ubiquiti Networks Enterprise Team

Check out our ever-evolving Help Center for answers to many common questions!

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New Member
Posts: 2
Registered: ‎12-25-2017

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

[ Edited ]

I'm also effected. Please allow PMs.

Ubiquiti Employee
Posts: 478
Registered: ‎04-03-2017
Kudos: 181
Solutions: 7

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hi @glenh

 

I have sent you a pm with further instructions.

 

 


Thanks,

David


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Ubiquiti Networks Enterprise Team

Check out our ever-evolving Help Center for answers to many common questions!

FREE UBWA Student Guide-Great RF Primer!

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Having connectivity issues? See: UniFi Debugging Intermittent Connectivity Issues on your UAP

Learn How to Establish a Connection Using SSH Here

New Member
Posts: 3
Registered: ‎01-17-2018

Re: Manufacturing Mixup, Gen1 UniFi Switches without 24V Support

Hey guys,

 

Also affected as well.   I received a USG, a US-16-150W, and a five pack of AP lites around Christmas time, but this stuff is for a big job at a Church with lots of concrete walls to pull runs through and I didn't really get a chance to finish it all up until now.   I fired everything up and found none of the 5 lites would power on and luckily I found this page before beating my head against the wall too hard and too long.  Test date falls within the range and mine says "AT" in the unifi controller. 

 

I've submitted an RMA and hoping to get a replacement ASAP.    If you guys are keeping track, we ordered our stuff out of B&H Photo in NYC.  It might be worth calling them up and asking them to check their stock.  

 

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