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Posts: 14
Registered: ‎09-28-2017

Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hi.

 

I have a usg -> pow switch -> unifi ap pro -----> unifi mesh ap. (wireless between ap pro and mesh ap). When i connect a UniFI camera to the ethernet port of the mesh ap, the mesh ap goes into isolation mode. I can see the camera in the management tool, but it does not get an ip address.

 

I read that this might be because the mesh ap assumes the connected cable is a new uplink, and hence losing network. Is there a way to prevent it, to tell the AP that the ethernet port is used for a client, not a uplink.

 

This setup worked flawlessly a year ago. But due to building a new garage is was down for half a year. when reconnecting and updating the firmware of the ap, it stopped working. 

 

regards

nordbo

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hello @nordbo,

 

The UAP searched for a wired uplink when you plug a device into the UAP...

 

 

Regards,
Glenn R.

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New Member
Posts: 14
Registered: ‎09-28-2017

Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

yeah, but it does this every X minutes. switches back and forth between isolated and connected. the camera does not get an ip. 

 

in previous fw versions, this worked fine. 

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hello @nordbo,

 

"Previous firmware versions" what versions?

Have you tried downgrading?

 


Regards,

Glenn R.

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New Member
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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

I dont know the version numbers, i installed everything in september 2017. I did a few upgrades in the start, but not for long. Would assume the firmware was from late 2017. 

 

I updated the firmware of the cloudkey and all the access points a few months ago (everything is on the latest version). Today i tried to get the camera back online, and ran in to these problems. The mesh ap is also upgraded to the latest version.

 

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hello @nordbo,

 

Can you please post exactly firmware versions?

Are you using DFS channels?

 


Regards,
Glenn R.

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New Member
Posts: 14
Registered: ‎09-28-2017

Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

[ Edited ]

No dfs channels.

 

AP firmware: 4.0.21.9965

Cloud key firmware: UCK.mtk7623.v0.13.10.e171d89.190327.1752

Cloyd key controller: 5.10.23-11668-1

 

Edit: if i connect the camera and ping the mesh ap, it replies to about 15 packets, and then drop around 15. This continues forever it seems.

 

Is there a way to tell the mesh ap to use the port for clients, not a uplink?

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

No one have any idea? you cant go from wireless to wired using a mesh ap anymore?

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

What model AP are you using?  UAP-PRO or an AC-PRO?

 

Thanks,

Jeff

 

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hello @nordbo,

 

You can use the first/second port but the UAP will search for a wired uplink when the device turns on.

 


Regards,

Glenn R.

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New Member
Posts: 14
Registered: ‎09-28-2017

Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

I have a cabled AP-AC Pro <- wireless -> AP AC Mesh -> wired to Ubiquiti UniFi UVC-G3 Camera. 

 

As mentioned, this worked fine in the past, but now the Mesh AP goes into isolated every 10 second after connecting the camera.

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

What's the signal strength between the APs?

 

Thanks,

Jeff

 

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New Member
Posts: 14
Registered: ‎09-28-2017

Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

[ Edited ]

Its good. Around 80%.

 

Also, the access point workes fine when there is no camera connected.

Ubiquiti Employee
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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

[ Edited ]

Are you able to upgrade the APs to .42?

 

Also, are you able to connect your phone to the wirelessly uplink AP and run a speed test?  Let's confirm how much bandwidth it gets across the wireless link.

 

Edit:  Maybe the cam bandwidth is saturating the link and that' why it drops.  When it drops, can you check the channel utilization?

 

Thanks,

Jeff

 

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New Member
Posts: 14
Registered: ‎09-28-2017

Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Problem solved!

 

I initially used a two poe connectors, one for the mesh ap and one for the camera. 

But then i tried a unifi poe switch. Either the camera nor the ap got a link. So i went over the cables, (which is solid cat 6), and redid the rj45 plugs on the camera/ap side with proper rj45 solid plugs. Now the AP gets poe from the switch, but the camera still needs a POE injector.

 

Anyways, it now works Man Happy

 

Thanks for the help guys.

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Re: Mesh ap goes into isolated mode when connecting UniFi cam into uplink.

Hello @nordbo,


Awesome, thanks you for reporting back!

 

 

Regards,
Glenn R.

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