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Registered: ‎09-03-2018
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Neighboring AP scan doesn't seem to work

Running Controller v5.9.29 and having installed a new NanoHD, I'm currently trying to optimise my network.  Attempting to run nearly any scan from Maps doesn't seem to do anything at all.  The window opens showing 'Scan in progress' but the progress bar sits at 'zero' indefinitely.

 

In this case I'm trying to run the neighboring access point scan in advance of running the Auto Channels scan.

 

Any guidance much appreciated - am I doing something wrong or is there an issue in the controller and/or AP firmware (3.9.54.9373)?

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Re: Neighboring AP scan doesn't seem to work

[ Edited ]

Hello @twynne,

 

Could you take a screenshot of what you mean exactly?

Have you tried restarting the controller and clearing the browser cache?

 

 

Regards,

Glenn R/

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Re: Neighboring AP scan doesn't seem to work

Hi,

 

Thanks for reply.  This magically seems to have resolved yesterday when I added a second access point.  No idea why it wouldn't work with just one, but the progress bar just sat at zero with nothing happening.

 

In any case, it's sorted.

 

Thanks again.

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Re: Neighboring AP scan doesn't seem to work

Hello @twynne,

 

Well, thats good Man Happy

Goodluck on your install!

 

Were they both the same UAP model?

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

Hi there

 

No. The first was a NanoHD, second a Lite.  All seems quite  stable today. 

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Re: Neighboring AP scan doesn't seem to work

Hello @twynne,

 

Does it keep on working once you disconnect the lite?

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

Not going to try that just now as things are still settling. May try in a few days. 

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Re: Neighboring AP scan doesn't seem to work

Mine is doing similar -

 

I tried to do auto channels from the map.  It said a scan had not been run.  I tried to run the scan, but it sat at 0% for ~20 minutes.

 

I closed browser and came back.  Tried auto channels again.  This time I didn't say anything about a scan (not sure if I can initiate one manually?), but I clicked calculate and now it is sitting at 0% progress for ~10 minutes.

 

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Re: Neighboring AP scan doesn't seem to work

Hello @brianktx,

 

What controller version are you on?

Have you tried upgrading the UAP to 4.0.9

 

I personally recommend doing the channels yourself.

 

2.4 GHz

Channel width: HT20

Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.

Transmit Power: Low/Medium

 

5GHz

Channel width: VHT40 | Optional VHT80 might decrease wireless stability

Chanel: 36/44 | Optional (149/157) Choose one of these channels, a RF scan will help you choose the most clean one. Avoid using DFS Channels

Transmit Power: Medium/High

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

I'm on 5.9.29 controller.

 

I have not tried firmware upgrade on the UAP.

 

I'm just getting the dust off my system.  Haven't messed with it in 3-4 years.  I generally set everything manually, but I figured new shiny button Man Happy

 

Plus we have lots of invading access points in our office building, so was checking if it would do the work itself Man Happy

 

 

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Re: Neighboring AP scan doesn't seem to work

Hello @brianktx,

 

Try to restart the controller.

Are you seeing any errors in the logs when you click on the button?

Insights > Controller Logs

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

Interesting - insights -> controller logs shows "waiting for logs from controller".  But I was able to download using the download button.  Nothing really exciting.

 

What is the best/safest way to restart the controller?

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Re: Neighboring AP scan doesn't seem to work

BTW - I just have AP AC PRO devices.  Since I follow shiny buttons, I just put 4.0.9 on one of them.  Will update the other shortly.

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Re: Neighboring AP scan doesn't seem to work

[ Edited ]

Hello @brianktx,

 

What device are you using for the controller?

You can also Just restart the controller device.

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

service unifi restart

 

It now works Man Happy   But then I get "an error occured when applying channel changes"

 

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Re: Neighboring AP scan doesn't seem to work

Hello @brianktx,

 

Any errors in the logs?

 

 

Regards,

Glenn R.

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Re: Neighboring AP scan doesn't seem to work

[2018-12-06 17:03:49,297] <webrtc-1> INFO  api    - [api] api.err.Invalid: /api/s/5ftowmn1/group/device

[2018-12-06 17:03:49,357] <webrtc-1> INFO  api    - [api] api.err.Invalid: /api/s/5ftowmn1/group/device

[2018-12-06 17:03:49,430] <webrtc-1> INFO  api    - [api] api.err.Invalid: /api/s/5ftowmn1/group/device

 

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Re: Neighboring AP scan doesn't seem to work

Hello @brianktx,

 

What model UAPs do you have?

 

 

Regards,

Glenn R.

 

CC @UBNT-BenBuckley

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Re: Neighboring AP scan doesn't seem to work

MAC Addressfc:ec:da:xx:xx:xx
ModelUniFi AP-AC-Pro
Version4.0.9.9636
Board Revision26
 
----
 
MAC Address80:2a:a8:xx:xx:xx
ModelUniFi AP-AC-Pro
Version4.0.9.9636
Board Revision23
 
Senior Member
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Re: Neighboring AP scan doesn't seem to work

Hello @brianktx,

 

I just tried it and it worked for me.

 

 

Regards,

Glenn R.

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