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New User with initial setup issue - Please Help

I have gateway, cloud key and switch all connected. Using Chrome I find everything with the discovery tool. I go through the wizard and fill everything out. I click finish to confirm everything and get this error. Please help. Thanks!

Screen Shot 2019-02-10 at 3.28.52 PM.png


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Senior Member
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Re: New User with initial setup issue - Please Help

Hello @Glen_Cove_5511,

 

Welcome to the community!

 

Could you PM me the controller logs? ( upload them to a cloud drive )

Try to run the setup wizard on 5.9.29 and upgrade the controlelr afterwards.

 

SSH into the UCK and run the following commands.

apt purge unifi -y
wget https://dl.ubnt.com/unifi/5.9.29/unifi_sysvinit_all.deb
dpkg -i unifi_sysvinit_all.deb
rm  unifi_sysvinit_all.deb

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK

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Emerging Member
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Re: New User with initial setup issue - Please Help

Senior Member
Posts: 16,462
Registered: ‎08-04-2017
Kudos: 3006
Solutions: 810

Re: New User with initial setup issue - Please Help

Hello @Glen_Cove_5511,

 

Welcome to the community!

 

Could you PM me the controller logs? ( upload them to a cloud drive )

Try to run the setup wizard on 5.9.29 and upgrade the controlelr afterwards.

 

SSH into the UCK and run the following commands.

apt purge unifi -y
wget https://dl.ubnt.com/unifi/5.9.29/unifi_sysvinit_all.deb
dpkg -i unifi_sysvinit_all.deb
rm  unifi_sysvinit_all.deb

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 9
Registered: 4 weeks ago
Kudos: 1

Re: New User with initial setup issue - Please Help

[ Edited ]

Thanks @AmazedMender16... downgrading worked! It's really odd that the current firmware didn't allow me to complete the wizard. Must be a bug?

Senior Member
Posts: 16,462
Registered: ‎08-04-2017
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Solutions: 810

Re: New User with initial setup issue - Please Help

Hello @Glen_Cove_5511,

 

It is, thats why I wanted to controller logs Man Happy

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 9
Registered: 4 weeks ago
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Re: New User with initial setup issue - Please Help

I'm very new to Unifi so please excuse what are probably very basic questions. Would it be possible for me to get the logs still? If so, where can I find them?

Senior Member
Posts: 16,462
Registered: ‎08-04-2017
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Solutions: 810

Re: New User with initial setup issue - Please Help

Hello @Glen_Cove_5511,

 

Nothing to worry about, I think you would have showed me the same error.

The logs get purged when purging UniFi.

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 9
Registered: 4 weeks ago
Kudos: 1

Re: New User with initial setup issue - Please Help

So the bug only effects initial adoption/configuration running that version and upgrading after that is okay. I don't suppose I can access my controller from work though, right? Seems a little different than Meraki which is what I used previously.

Senior Member
Posts: 16,462
Registered: ‎08-04-2017
Kudos: 3006
Solutions: 810

Re: New User with initial setup issue - Please Help

Hello @Glen_Cove_5511,

 

Yeah seems to be an issue with 5.10.12 and a fresh setup on a UCK.

You can access the controller on your work via Cloud Access, you will have to configure this on your controller.

You can access your controller via unifi.ui.com when Cloud Access is setup.

 

 

Regards,

Glenn R.

 

CC @UBNT-MaciejC 

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
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