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New Member
Posts: 13
Registered: a week ago

Poor performance NanoHD + Surface Pro 2018

Dear all,

 

yesterday i've installed my NanoHD on my home. I can get full speed on my Internet access with my mobile devices (iPhone XS, Nokia 7, Mate 10 Pro) but not with my Surface Pro 2018.

 

I can connect on 5Ghz and TX\RX rate is between 300-400Mbit, also with HT80 I can reach 866Mbit (near the AP) but when doing any activity the connection is very poor about speed.

 

My ISP give me 130/20, that I can reach using SpeedTest on mobile, with surface I've only 40/1.

 

What I can change?

 

I've already tried to: change HT80 to HT40 and viceversa, change channels on DFS (108 or 56), use different 5Ghz SSID to force connection

 

Still same issue. Revert Wifi on my FritzBox 7590 give me on the Surface full speed.

 

Hope you can help me.

 

Thanks!

Senior Member
Posts: 10,402
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Re: Poor performance NanoHD + Surface Pro 2018

Hello @lynx_deb,

 

Welcome to the community!

 

Could you post your system config?

Settings > Maintenance > Support Info > Show System Config

 

Please upgrade your UAPs to 4.0.9 ( if you haven't already )

Devices > UAP > Config > Manage Device > Custom Upgrade ( paste the firmware binary link location here )

 

 

Regards,

Glenn R.

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Re: Poor performance NanoHD + Surface Pro 2018

[ Edited ]

Can you please share your 'Show System Config' which can be found in the Controller on the Settings, Maintenance tab?

 

Does the Surface have the latest WiFi drivers installed?

Controller (5.9.32 ): CK 0.12.1
Unifi (4.0.10.9653): UAP-AC-IW-Pro, UAP-AC-LR, UAP-AC-M & USW8-60W (4.0.10.9653)

Better WiFi coverage is not achieved by increasing transmission power, but by increasing the number of accesspoints.
New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

here is the configuration. I'll do the update.. very strange, i've installed yesterday the AP.. suppose to have the latest version (becase it asked me to update) Man Very HappyScreenshot_1.jpg

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Re: Poor performance NanoHD + Surface Pro 2018

[ Edited ]

Hello @lynx_deb,

 

4.0.9 is a stable candidate build, stable candidates don't get pushed to the controller.

 

Could you disable Band Steering?

Devices > UAP > Config > Band Steering

 

Please use the following Radio Settings

Devices > UAP > Config > Radios

 

2.4 GHz
Channel width: HT20
Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.
Transmit Power: Low ( Medium )

5GHz
Channel width: VHT40 | Optional VHT80 might decrease wireless stability
Chanel: 36/44 | Optional (149/157) Choose one of these channels, a RF scan will help you choose the most clean one. Avoid using DFS Channels
Transmit Power: Medium ( High )

 

 

Regards,

Glenn R.

 

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New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

yes, latest firmware

New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

i'll try it tonight.

 

There is a speedtest function between client and AP like Meraki using browser?

 

In meanwhile i've update UAP to 4.0.9. I'll keep you update

Senior Member
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Re: Poor performance NanoHD + Surface Pro 2018

Hello @lynx_deb,

 

You can run the throughput test in the UniFi phone app.

 

 

Regards,

Glenn R.

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New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

yes I know..
i hoped it was possible to do same test like Meraki did (use my.meraki.com when connected to the AP)
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Senior Member
Posts: 10,402
Registered: ‎08-04-2017
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Re: Poor performance NanoHD + Surface Pro 2018

Hello @lynx_deb,

 

You can run a iPerf3 test from the wireless client to a wired client.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

ok, disabled Band Steering seems have solved my Surface Pro performance!

Thanks!
Senior Member
Posts: 10,402
Registered: ‎08-04-2017
Kudos: 1691
Solutions: 508

Re: Poor performance NanoHD + Surface Pro 2018

Hello @lynx_deb,

 

Awesome, thanks for reporting back!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 13
Registered: a week ago

Re: Poor performance NanoHD + Surface Pro 2018

Thanks to you for your support!
Senior Member
Posts: 10,402
Registered: ‎08-04-2017
Kudos: 1691
Solutions: 508

Re: Poor performance NanoHD + Surface Pro 2018

Hello @lynx_deb,

 

You're welcome man! Ubnt Banana

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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