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Registered: ‎11-26-2018

Question about resetting my UniFi APs

Long story, but I have somehow managed to muck up my local login to my 2 UniFi APs.  The password reset is not working because I never setup the SMTP gateway or whatever.   My question is this:  If I hard reset my 2 UniFi devices will that allow me to create a new login for the software controller? 

 

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Re: Question about resetting my UniFi APs

Hello @wahiggins3,

 

Welcome to the community!

 

A UAP reset won't reset the controller logins.

What are you using for your controller?

 

 

Regards,

Glenn R.

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Posts: 3
Registered: ‎11-26-2018

Re: Question about resetting my UniFi APs

Thanks!  I am just using UniFi software controller (v5.6.40) on my local Mac.  This is just my home setup.  I have a UniFi AP-AC-LR and a UniFi AP.  So, what you are saying that the login is really kept inside of the Controller software that is local and unique to the machine I am running it from?

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Re: Question about resetting my UniFi APs

Senior Member
Posts: 23,521
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Re: Question about resetting my UniFi APs

Hello @wahiggins3,

 

Correct.. take a look at the post @TCOA  linked ( was about to do the same haha )

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
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Registered: ‎11-26-2018

Re: Question about resetting my UniFi APs

Thanks, but this seems a little complicated and drastic.  Is there not just a way to uninstall the controller software and reinstall? 

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Re: Question about resetting my UniFi APs

[ Edited ]

Hello @wahiggins3,

 

Thats an option, you will have to start from scratch though. ( also reset the devices )

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: Question about resetting my UniFi APs

yes, and once you have done that you will need to factory reset your APs and set everything back up again.

Instructions for fully removing on a MAC;

https://community.ubnt.com/t5/UniFi-Wireless/How-do-I-completely-remove-Unifi-Software-from-Mac-to-s...
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