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Accepted Solution

RF Scan not working on iOS

[ Edited ]

Hello. 

I can’t do RF scans on iOS. When I press the “scan” button it doesn’t really scan. 

 

Video attached

 

iOS version: 12.1.2

Latest app version

 

AP AC Lite 4.0.15.9872

 

66401007-46C4-4119-B576-32736278083A.png


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Ubiquiti Employee
Posts: 598
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Solutions: 35

Re: RF Scan not working on iOS

Small update, there was a bug found in the firmware (started somewhere around v4.0.9). So please keep an eye out for future firmware updates, they should fix the issue.

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Senior Member
Posts: 21,862
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Re: RF Scan not working on iOS

Hello @ItaiHay ,

 

Can't replicate it here on 40412, what app version are you on?

Be aware that an RF scan takes time.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
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Registered: ‎01-23-2019

Re: RF Scan not working on iOS

[ Edited ]

I know but when I go back to the control screen it’s as if I didn’t ask for a scan. 

 

Thanks for the reply BTW Man Happy

 

BB110C9B-3732-4355-8201-6E860C2EFAE8.jpeg

New Member
Posts: 5
Registered: ‎01-23-2019

Re: RF Scan not working on iOS

Upgraded and reinstalled the app and still the same bug. 

 

4466C3E6-C748-4BC3-B005-568A45C0705D.jpeg

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Re: RF Scan not working on iOS

Hello @ItaiHay ,

 

Start the scan and wait for 5 minutes.

What UAP model are you using and what firmware version?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
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Re: RF Scan not working on iOS

Tried. Didn’t work. 

 

AP AC Lite 4.0.15.9872

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Re: RF Scan not working on iOS

Hello @ItaiHay ,

 

Tried it on a UAP AC Lite on 4.0.19 and work perfectly fine.

What controller version are you on?

 

 

Regards,

Glenn R.

 

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
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Re: RF Scan not working on iOS

I have three standalones. All three are AP AC Lite 4.0.15.9872 and all three have the same bug. 

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Re: RF Scan not working on iOS

Hello @ItaiHay ,

 

Ahh so there is no controller?

@UBNT-Jonge  could you jump in here?

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
Ubiquiti Employee
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Registered: ‎01-29-2016
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Re: RF Scan not working on iOS

I tested today. Strangely it worked on an AC Lite, but didn't work on an EDU. Forwarded it to our firmware team, not yet sure where the issue lies, but the RF scan wasn't touched in a very long time.

Ubiquiti Employee
Posts: 598
Registered: ‎01-29-2016
Kudos: 294
Solutions: 35

Re: RF Scan not working on iOS

Small update, there was a bug found in the firmware (started somewhere around v4.0.9). So please keep an eye out for future firmware updates, they should fix the issue.

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