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New Member
Posts: 3
Registered: ‎04-09-2019

Random disconnect of Unifi AP´s

Hello.

 

We are running 22 AP´s in our company (Unifi AP-AC-Pro).

 

Nearly every day of the week, at least one AP disconnects between 7:00 am and 7.30 am.

 

They disconnect and come back to life within this timeframe.

 

All AP´s are running on firmware version 4.0.21.9965.

 

Since i am somewhat new to this, i don´t have a clue what the problem may be.

 

I would greatly appreciate if someone could help me out on this topic.

 

Cheers!

 

Tim

 

 

Senior Member
Posts: 24,045
Registered: ‎08-04-2017
Kudos: 4557
Solutions: 1185

Re: Random disconnect of Unifi AP´s

Hello @EF1899,

 

Welcome to the community!

 

Is the UAP uptime getting a reset?

What are you seeing in the UAP/Switch logs?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 3
Registered: ‎04-09-2019

Re: Random disconnect of Unifi AP´s

Hey,

 

thank you for your quick reply.

 

Although, the last time the issue showed up, was on the 8th of April, so i don´t have access to any logs where the issue is shown.

 

For the last 2 days, the problem didn´t show up again.

 

I will post a log, when i have the chance to fetch one, where the relevant informations are shown in.

 

Cheers

Senior Member
Posts: 24,045
Registered: ‎08-04-2017
Kudos: 4557
Solutions: 1185

Re: Random disconnect of Unifi AP´s

Hello @EF1899,

 

Keep me posted!

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 3
Registered: ‎04-09-2019

Re: Random disconnect of Unifi AP´s

Hi AmazedMender16,

fyi: At the moment everything is running fine.

As soon as the problem pops up again, i will let you know. Man Happy

Cheers.
Senior Member
Posts: 24,045
Registered: ‎08-04-2017
Kudos: 4557
Solutions: 1185

Re: Random disconnect of Unifi AP´s

Hello @EF1899,


Awesome, please keep me updated!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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