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New Member
Posts: 34
Registered: ‎09-12-2017
Kudos: 4

System was working but crashed , need some advice

Hi there , I have a setup in a hotel, 1 usg , 1ck , 1 gateway , 1 Switch 16 ports poe (Unifi) , 10 UAP AC PRO and 5 unifi switch 8 ports with poe 60w.

 

The system was working good but tonight it crashed , they restarted the main switch (16 ports) who also power Cloud key and restarted gateway (Power cycle).

 

Everything came back at normal , running for about 40 minutes and crashed again. They did a power cycle again and everything came back at normal since now.

 

When I check the log I don't see anything excepted , rogue access point was detected and/or XXX was disconnected

 

is there a way I can copy / paste data of the controller and see what happened ?

 

When the system work good I am sleeping well , but there is some "weird problems" with this system that I don't know why sometimes it stop working and making me a little bit crazy.

 

Thanks for the answer/help

New Member
Posts: 26
Registered: ‎09-20-2017
Kudos: 5
Solutions: 2

Re: System was working but crashed , need some advice

On a UPS?  That sounds like a power dip.

New Member
Posts: 34
Registered: ‎09-12-2017
Kudos: 4

Re: System was working but crashed , need some advice

No UPS

Senior Member
Posts: 23,944
Registered: ‎08-04-2017
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Solutions: 1178

Re: System was working but crashed , need some advice

Hello @dsirois,

 

What exactly do you mean with crashes?

Do you have a syslog server running?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 34
Registered: ‎09-12-2017
Kudos: 4

Re: System was working but crashed , need some advice


@AmazedMender16 wrote:

Hello @dsirois,

 

What exactly do you mean with crashes?

Do you have a syslog server running?

 

 

Regards,

Glenn R.

Hi @AmazedMender16

 

The system went down yesterday , first time since the system is running. The cloud access came offline and there was no internet access on site. They do a power cycle of the cloud key , switch and gateway and the system came back running for about an hour and freezed again. They did a power cycle again and now everything is running normal since that. I think this could be due to a power dip like @u_n_i_fabulous suggested.

 

And no , I don't have a syslog server running , should it be something interesting to build as the basic logs of the controller doesn't really mean something "clear" to understand or easy to decode ?

 

Thanks!

Senior Member
Posts: 23,944
Registered: ‎08-04-2017
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Solutions: 1178

Re: System was working but crashed , need some advice

Hello @dsirois,

 

Could indeed be a power outage.

Syslog will catch the logs of the devices.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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