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New Member
Posts: 12
Registered: ‎11-23-2018

This app can't run on your PC

H all,

 

I am having an issue with my laptop when running the Unify controller.

I get the message" This app can't runn on you pc"

Upgraded my java because I  need it to run other softwares for work, that is when it started.

I uninstalled the controller and installed it back, It runs one time then I get the message again.

How can I fix this, been trying different thing but no succes.

 

THank you in advance

Established Member
Posts: 1,950
Registered: ‎03-31-2017
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Re: This app can't run on your PC

If you need to have both versions of java installed, you will need to use environment variables, or start file edits to point the controller to the older java.

Search the web for "multiple java versions" and your OS of choice.
Senior Member
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Re: This app can't run on your PC

[ Edited ]

Hello @Ver7,

 

To what JAVA version did you upgrade?

The UniFi SDN Controller only works with JAVA 8

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

Hi all,

 

I have java 8 build update 181 (64bit)

 

This should work right?

 

Krs,

 

Vernon

Senior Member
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Re: This app can't run on your PC

Hello @Ver7,

 

That should work yeah.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

Ok, but if this is suppose to work, then what can be causing this issue, I tried unistall etc but no succes.

 

Senior Member
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Re: This app can't run on your PC

Hello @Ver7,

 

Could you take a screenshot of the message?

Have you tried opening it as administrator?

 

You only have 1 JAVA version installed right?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

Here is the screen shot of the message

Also when right click on the icon, the run as administrator doesn't appear.

I checked in properties and the run as admin is greyed out.

Will add pic in other reply

1.jpg
New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

Here you see the run as admin option greyed out

2.jpg
Senior Member
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Re: This app can't run on your PC

Hello @Ver7,

 

Change your user account control settings. ( Windows 10 )

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

That is one of the first things I checked, my user is the admin.

I am thinking of uninstalling the java and install a lower version and also reinstall the controller, just to see what would happen

 

 

Established Member
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Re: This app can't run on your PC

I have zero issues running the controller on Java 8 build 191.
Senior Member
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Re: This app can't run on your PC

Hello @Ver7,

 

Seems like your windows is blocking it...

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 12
Registered: ‎11-23-2018

Re: This app can't run on your PC

Ok, what could be blocking it in windows?

Windows firewall/ defender is off.

Is there anything more?

Senior Member
Posts: 24,044
Registered: ‎08-04-2017
Kudos: 4556
Solutions: 1185

Re: This app can't run on your PC

Hello @Ver7,

 

User Account Control as I mentioned earlier...

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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