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New Member
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Registered: ‎01-31-2019

UAP AP can not reset after firmware update

Hello,

 

UAP AP stopped working after recent firmware update. It lights steady green and no reset possible. Tried reset button on AP, POE, holded for 30+seconds, no response, no even any flash, or light color changes. Also tried several POE adapters, nothing changed. Also cannot connect via tftp.  Any ideas?

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Re: UAP AP can not reset after firmware update

Hello @linasgri,

 

Welcome to the community!

 

Have you tried powering the UAP while holding the reset button?

 

 

Regards,

Glenn R.

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Re: UAP AP can not reset after firmware update

Yes, both AP and POE, still steady green and nothing else Man Sad

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Re: UAP AP can not reset after firmware update

Hello @linasgri,

 

Are you able to SSH into the UAP?

 

 

Regards,

Glenn R.

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Re: UAP AP can not reset after firmware update

tried TFTP, no connection to host. Also i see no any activity in swith port where POE LAN cable connected.

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Re: UAP AP can not reset after firmware update

Hello @linasgri,

 

Sounds like the UAP is dead....

Did this happen right after the firmware upgrade?

 

What is the MAC address of the unit?

What is the date code?

What firmware was previously installed

What firmware version did you upgrade to?

Controller version?

Was auto upgrades turned on?

Did you press the upgrade button in the controller or did you upgrade via CLI?

Was it POE+ powered or 24v?

 

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 5
Registered: ‎01-31-2019

Re: UAP AP can not reset after firmware update

Yes, it happened just after upgrade. I don't remember exact number of previous firmware. It was 3.8... and it was upgraded to most recent 4.0.15. Upgrade was done via controller. POE is 24V, strandart from the device box.

 

Controller 5.9.29 (Build: atag_5.9.29_11384)

 

AP MAC is in the photo attached

 

IMG_2779.JPG

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Re: UAP AP can not reset after firmware update

Hello @linasgri,

 

Wow, this is a old unit.. you might want to get a UAP AC Lite/LR as replacement.

 

 

Regards,

Glenn R.


CC @UBNT-JaM 

 

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Re: UAP AP can not reset after firmware update

@linasgri   

 

I will be reaching out to you over PM.

 

Thanks,

Jeff

 

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New Member
Posts: 5
Registered: ‎01-31-2019

Re: UAP AP can not reset after firmware update

I already have UAP AC LR as replacement and ald one also needed Man Happy

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