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Emerging Member
Posts: 64
Registered: ‎04-13-2018
Kudos: 9
Solutions: 2

UAP Outdoor 5 reboot loop

Hi,

 

after trying to upgrade this UAP Outdoor 5 to 4.0.21 the device is stuck in a reboot loop. the network port is down 3 seconds, up 8 seconds, down 3 seconds, up 8 seconds, ...

I can't SSH into it, I can't do anything really. I can boot the device in TFTP mode, and upload firmware, then the LEDs indicate firmware upgrade for a short time but after that it seems stuck somehow. the LEDs will go out, but the device will remain slightly warm, it remains in this state for hours, until I manually reboot it, after which it gets in the reboot loop. I tried re-uploading 4.0.21, 4.0.15 which was on it, and even 3.9.54, but nothing seems to work, it always ends up in this reboot loop. 

 

How can I solve this?

 

Best Regards, 

J.W.

Senior Member
Posts: 16,464
Registered: ‎08-04-2017
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Solutions: 810

Re: UAP Outdoor 5 reboot loop

Hello @trobbelke,

 

How did you upgrade the UAP?

What firmware was it on before?

 

Have you tried power cycling the UAP?

Have you tried a normal reset?

 

 

Regards,

Glenn R.

 

CC @UBNT-JaM 

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
Emerging Member
Posts: 64
Registered: ‎04-13-2018
Kudos: 9
Solutions: 2

Re: UAP Outdoor 5 reboot loop

Hi,

 

using the controller > Devices > config > Custom Upgrade

it was on 4.0.15 (I think, might have been 4.0.14)

 

yes, I tried power cycling

yes, I tried a normal reset, however I might just try that again, after my last failed attempt at uploading firmware (using TFTP)

 

the controller at the time was 5.9.29 but I'm on 5.10.12 now. 

I also removed the device from my controller, hoping it would show up so I could adopt it again, but it doesn't show up. 

Senior Member
Posts: 16,464
Registered: ‎08-04-2017
Kudos: 3006
Solutions: 810

Re: UAP Outdoor 5 reboot loop

Hello @trobbelke,


For giggle try powering it with a POE Injector.

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
Emerging Member
Posts: 64
Registered: ‎04-13-2018
Kudos: 9
Solutions: 2

Re: UAP Outdoor 5 reboot loop

no difference: down 3 seconds, up 8 seconds, ...

Emerging Member
Posts: 64
Registered: ‎04-13-2018
Kudos: 9
Solutions: 2

Re: UAP Outdoor 5 reboot loop

it is powered with a PoE injector. I'm short on PoE ports in my office...

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Ubiquiti Employee
Posts: 767
Registered: ‎07-04-2017
Kudos: 180
Solutions: 47

Re: UAP Outdoor 5 reboot loop

I think you should RMA the unit.

 

Fill out and RMA, when you get the RMA # back in an email, send it to me over PM.

 

Thanks,

Jeff

 

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Ubiquiti Networks Enterprise Team
"I cannot teach anybody anything. I can only make them think." - Socrates

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