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UAP shows disconnected even when connected

So I swapped out my router/modem at home, so I had to plug my UAP into the new modem. Everything seemed to work at first, but then both my controllers showed as disconnected. I expected my connected devices to no longer work, but I am still online. I power cycled my main UAP and port forwarded my ubiquiti manager port. Still connected, but my dashboard shows disconnected. Also my cloud access isnt connecting. Any tips? On a pc running latest windows 10. 


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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

You don't have to disable the firewall on the modem if your controller is local.

Just disable the firewall on the controller machine.

 

 

Regards,

Glenn R.

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Senior Member
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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

Is your firewall disabled?

Could you SSH into the UAP and set-inform command to the controller?

set-inform http://ip.of.the.controller:8080/inform

Replace ip.of.the.controller with the IPv4 address of the controller device.

 

 

 

Regards,

Glenn R.

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Re: UAP shows disconnected even when connected

I can try that. There is a firewall on the new modem, but I have the settings pretty loose. I can also try disabling the firewall all together. 

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

You don't have to disable the firewall on the modem if your controller is local.

Just disable the firewall on the controller machine.

 

 

Regards,

Glenn R.

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Re: UAP shows disconnected even when connected

 I didn’t change anything about the firewall? All I changed was plugging the ethernet into the new modem. Unless enabling a new connection on my pc changes my firewall settings?

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

Please give it a shot....

 

Disable the firewall on the controller device, SSH into into the UAP and set-inform to the controller

set-inform http://ip.of.the.controller:8080/inform

Replace ip.of.the.controller with the IPv4 address of the controller device.

 

 

Regards,

Glenn R.

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Re: UAP shows disconnected even when connected

Firewall on the controller would be my pc then I take it? The unifi service is on my pc. If so I’ll do that when I get home. 

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

Correct the firewall on your PC where the controller is hosted/running on.

 

 

Regards,

Glenn R.

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New Member
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Re: UAP shows disconnected even when connected

Okay. I assume I can re-enable the firewall after I ssh inand make the change?

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

You need to allow port 8080 in the firewall if you really want to go deep into it.

Also make sure your modem firewall is not blocking the cloud access ports.

 


Regards,

Glenn R.

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Re: UAP shows disconnected even when connected

I think this is where the issue lies. I enabled 8443 which is how I connect to my controller, but i will also make sure 8080 and the cloud access ports are enabled. 

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

Please keep me posted!

 

 

Regards,

Glenn R.

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New Member
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Re: UAP shows disconnected even when connected

It’s asking for a password when i ssh into the ap and i can’t remember what it is. Anyway I can change that remotely? I will need to do this tonight. I made the port changes on the router but still same issue. 

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

You can find the SSH credentials in the controller

Settings > Site > Device Authentication

 

 

Regards,

Glenn R.

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Re: UAP shows disconnected even when connected

So,

 

upon disabling my windows firewall, it sprung to life and my main AP is now provisioning, so it's obviously a setting with my windows firewall. I obviously am not going to leave it disabled, so I need to know what I need to change to have it up and running. I checked, and there is already an entry in my firewall settings for all the ports associated with my AP's, so maybe I have to delete that and re-add it or something?

New Member
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Re: UAP shows disconnected even when connected

Alright, I think we're in business. I let the AP's reprovision and come back online, and upon doing so I re-enabled my firewall and they stayed online. My cloud access is working again as well, so all around good news. Thank you!

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Re: UAP shows disconnected even when connected

Hello @halcyon627,

 

Awesome, thanks for reporting back!

 

 

Regards,

Glenn R.

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