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Senior Member
Posts: 3,333
Registered: ‎05-19-2013
Kudos: 1451
Solutions: 33

UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

[ Edited ]

In UniFi Controller 5.10.19, it seems the mechanism to invite new cloud access user is broken.

 

Steps to Reproduce:

  • An invitation send out to an existing UBNT SSO Account;
  • Invitation received;
  • Ensuring all UBNT portals are logged out of any UBNT SSO Account, logon to unifi.ubnt.com using this specific newly invited UBNT SSO Account;
  • Open the URL in Invitation;
  • Proceed to accept invitation, and portal prompts invitation confirmed;
  • Proceed to unifi.ubnt.com but the newly invited cloud key is not listed. Logon to the cloud key using Super Administrator account indicates the invitation was successful;
  • Re-invite also does not resolve the issue.

Is anyone else encountering the same?

 

Senior Member
Posts: 3,333
Registered: ‎05-19-2013
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Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Bump...
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Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Hello @chaicka,

 

I can't replicate this on 5.10.20

 

 

Regards,

Glenn R.

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Senior Member
Posts: 3,333
Registered: ‎05-19-2013
Kudos: 1451
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Thanks mate. That site is production and biz impact if anything goes wrong. Not too keen to roll beta to it.
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Senior Member
Posts: 3,333
Registered: ‎05-19-2013
Kudos: 1451
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Bump...No one else encountering issue to connect via cloud access for new invited user?
The account of new invited user does not even shows 'verified' mark.
New Member
Posts: 5
Registered: ‎05-18-2017

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

May be seeing similar issue.
Had a user create an account on unifi.ubnt.com
From my cloud key, added admin, chose to send invite,used same email address they registered with.
They got the invite, clicked accept, but they only see the demo server listed.
When I goto admins, I see the option to re-send invite, so guessing it's not seeing them as confirmed. no checkmark under verified.
This is on 5.10.23

Will check back in a few hours, maybe just a delay.
Senior Member
Posts: 3,333
Registered: ‎05-19-2013
Kudos: 1451
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

I solved the bug by deleting old invitation for account which never completed the process months ago. Once that is done, new invitations work immediately. Strange bug though.
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