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Senior Member
Posts: 3,323
Registered: ‎05-19-2013
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Solutions: 33

UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

[ Edited ]

In UniFi Controller 5.10.19, it seems the mechanism to invite new cloud access user is broken.

 

Steps to Reproduce:

  • An invitation send out to an existing UBNT SSO Account;
  • Invitation received;
  • Ensuring all UBNT portals are logged out of any UBNT SSO Account, logon to unifi.ubnt.com using this specific newly invited UBNT SSO Account;
  • Open the URL in Invitation;
  • Proceed to accept invitation, and portal prompts invitation confirmed;
  • Proceed to unifi.ubnt.com but the newly invited cloud key is not listed. Logon to the cloud key using Super Administrator account indicates the invitation was successful;
  • Re-invite also does not resolve the issue.

Is anyone else encountering the same?

 

Senior Member
Posts: 3,323
Registered: ‎05-19-2013
Kudos: 1446
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Bump...
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Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Hello @chaicka,

 

I can't replicate this on 5.10.20

 

 

Regards,

Glenn R.

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Senior Member
Posts: 3,323
Registered: ‎05-19-2013
Kudos: 1446
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Thanks mate. That site is production and biz impact if anything goes wrong. Not too keen to roll beta to it.
Senior Member
Posts: 3,323
Registered: ‎05-19-2013
Kudos: 1446
Solutions: 33

Re: UC 5.10.19 Bug?: Cloud Access Invitation - Invited and Access Confirmed but No Access/Not Listed

Bump...No one else encountering issue to connect via cloud access for new invited user?
The account of new invited user does not even shows 'verified' mark.
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