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New Member
Posts: 8
Registered: ‎05-31-2016
Kudos: 2
Solutions: 2
Accepted Solution

Unable to Login to Unifi Controller

Hello

 

First time to configure a UniFi AP AC PRO, and I have only utilized Draytek and such UIs before.

When I install UniFi I get prompted to start launch the browser as in the manual:

 

unifi controller software manual.JPG

 

Yet when I launch it I don't get to the select language and country page, but I get to this page:

login manual browser.JPG

 

And my general Ubuiquiti


Accepted Solutions
New Member
Posts: 8
Registered: ‎05-31-2016
Kudos: 2
Solutions: 2

Re: Unable to Login to Unifi Controller

Hello Kerat

 

Thanks for the support.

 

What ended up being the solution was to uninstall UniFi controller and delete the settings, and then re-installing it.

I installed UniFi controller a few months back and it seams that was causing some hickups.

 

Thanks for offering a solution!

View solution in original post


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Emerging Member
Posts: 86
Registered: ‎03-23-2016
Kudos: 21
Solutions: 3

Re: Unable to Login to Unifi Controller

I had a problem similar to this in a Linux installation I did.  For me the Unifi Setup Wizard wouldnt' start on the application's initial startup.  Have you tried checking your controller log file?  In linux you can run the command "sudo tail /var/log/unifi/server.log".  In my case the mongoDB had to be pointed to the unifi application's DB location. 

New Member
Posts: 8
Registered: ‎05-31-2016
Kudos: 2
Solutions: 2

Re: Unable to Login to Unifi Controller

Hello Kerat

 

Thanks for the support.

 

What ended up being the solution was to uninstall UniFi controller and delete the settings, and then re-installing it.

I installed UniFi controller a few months back and it seams that was causing some hickups.

 

Thanks for offering a solution!

New Member
Posts: 1
Registered: ‎01-24-2017

Re: Unable to Login to Unifi Controller

I have a similar problem I think. When I get the login screen I cant login no matter what log in creds I use. I uninstalled and reinstalled the software but no help. Any ideas where to turn?
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