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Registered: ‎08-10-2014
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Unable to connet to UniFi AC after adapting

I could not remember my password for my Unifi Controller so I uninstalled it and reinstalled the latest version.
I have to AC a Pro (outside) and a Lite (inside)
I was able to adapt both AC and was able to configure them.
Both access points work.
When I open the UniFi controller they both shows disconnected. I can disable them and enabled them, but if I try to provision, I get not a valid target after I click the confirm button.

 

Thanks for any help.

 

Kim


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Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,

 

They can't grab the changes if they showup as disconnected?
Is your controller set to DHCP?

 

SSH into the UAP and set-inform to the controller, also make sure the firewall on the controller device is turned off.

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK

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Senior Member
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Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,

 

Just open port 8080/tcp in your firewall Man Happy

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK

View solution in original post


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Established Member
Posts: 1,585
Registered: ‎04-08-2014
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Solutions: 79

Re: Unable to connet to UniFi AC after adapting

Did you restore from backup? If not, the AP's will need to be reset and readopted.
Controller: 5.9.26 | Sites: 12 | Devices: 55 | Clients: ~250
USGs (4.4.28): XG8 (x1) | Pro4 (x4) | USG3 (x4)
UAPs (3.9.50): AC-Pro (x17) | AC-LR (x3) | Mesh-Pro (x2) | Mesh (x1) | Outdoor+ (x2)
USWs (3.9.50): US-16XG (x2) | US-40-500w (x3) | US-24-250w (x2)| US-8-150w (x3) | US-8-60w (x3) | US-8 (x2)
Senior Member
Posts: 16,450
Registered: ‎08-04-2017
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Solutions: 810

Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,

 

They can't grab the changes if they showup as disconnected?
Is your controller set to DHCP?

 

SSH into the UAP and set-inform to the controller, also make sure the firewall on the controller device is turned off.

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 32
Registered: ‎08-10-2014
Kudos: 3

Re: Unable to connet to UniFi AC after adapting

I did not restore from backup, I was able to adapt and change settings. It was next day when I logged in to the Unifi controller it said disconnected.
New Member
Posts: 32
Registered: ‎08-10-2014
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Re: Unable to connet to UniFi AC after adapting

I can not login to the UAP with the same login I use for the controller in the browser.

I just don't understand how I was able to adopt the other day, could i have two accounts?

 

Kim

New Member
Posts: 32
Registered: ‎08-10-2014
Kudos: 3

Re: Unable to connet to UniFi AC after adapting

I found the login and password in Unifi Controlers Settings / Site / Device Authentication and was able to login. After sending the command I got the message: Use the controller to complete the adopt process.

 

Thanks that worked, they both show up connected.

 

Kim

 

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Registered: ‎08-04-2017
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Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,

 

Awesome, glad you’re back up and running!

 

 

Regards,

Glenn r.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 32
Registered: ‎08-10-2014
Kudos: 3

Re: Unable to connet to UniFi AC after adapting

[ Edited ]

I bought another AC-Pro and when I opened my controller it showed my two other disconnected. WiFi is still working.

 

I can still access the WiFi acces points with PuTTY.

But this time when I open the controller after sending the 

set-inform http://ip.of.the.controller:8080/inform

 It still show disconnected.

 

Do I need to reset them so I don't have to do everytime or should I chnage the password in the Settings to the same as my password for the controller?

 

Thanks,

Kim

 

New Member
Posts: 32
Registered: ‎08-10-2014
Kudos: 3

Re: Unable to connet to UniFi AC after adapting

Sorry, I keep forgetting to turn off the firewall on my computer.
Kim
Senior Member
Posts: 16,450
Registered: ‎08-04-2017
Kudos: 3006
Solutions: 810

Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,

 

Just open port 8080/tcp in your firewall Man Happy

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 32
Registered: ‎08-10-2014
Kudos: 3

Re: Unable to connet to UniFi AC after adapting

I do this everyday and I didn't even think about it.

Thanks,

Kim

Senior Member
Posts: 16,450
Registered: ‎08-04-2017
Kudos: 3006
Solutions: 810

Re: Unable to connet to UniFi AC after adapting

Hello @KimHJ,


Glad I was able to help Man Happy

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
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