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New Member
Posts: 18
Registered: ‎10-19-2015
Kudos: 2

Unfii Cloud Key (UCK) offline on WAN2 (failover mode)

Hi,

 

We installed:

1 x Unfii Cloud Key

1 x USG Pro 4

2 x Unifi AC LR

 

On USG Pro 4 we have connected 2 different ISP (internet connections) on WAN1 and WAN2. Load Balancing i on Fail Over mode.

 

Last night I tested the failover, it takes from 3 - 50 seconds to switch from WAN1 to WAN2 and vice versa.

 

My concern is when the USG Pro 4 is connected to WAN2, Unfii Cloud Key is going offline on unifi.ubnt.com. 

 

Does it take time to learn the cloud for this change?  How long?

 

Or is any other solution that I don't know.

 

 

New Member
Posts: 18
Registered: ‎10-19-2015
Kudos: 2

Re: Unfii Cloud Key (UCK) offline on WAN2 (failover mode)

No solution?

New Member
Posts: 1
Registered: ‎02-15-2018

Re: Unfii Cloud Key (UCK) offline on WAN2 (failover mode)

I see the exact same issue! Is there a way to resolve this?

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Emerging Member
Posts: 50
Registered: ‎10-13-2017

Re: Unfii Cloud Key (UCK) offline on WAN2 (failover mode)

bump, same issue

internet working on WAN2 Fallover but USG and all AP's showing offline

and when logon to USG tells me no internet connection yet is working

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