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Member
Posts: 173
Registered: ‎11-28-2013
Kudos: 22

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Have you tried access via the Unifi app on a phone? This appears to be unaffected, at least for me. (Assuming that the CK is properly set up for cloud access in the first place.)

 

 

New Member
Posts: 11
Registered: ‎03-03-2016
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Why is this marked as Solved? What's the solution?
Senior Member
Posts: 25,945
Registered: ‎08-04-2017
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @AutoIT,

 

Use google chrome, FireFox v64 is a known issue and has been fixed in the latest beta controller.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 6
Registered: ‎02-13-2018

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Uber lame.

New Member
Posts: 11
Registered: ‎03-03-2016
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Doesn't work in Chrome, Firefox or IE.

New Member
Posts: 3
Registered: ‎06-07-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

[ Edited ]

Hi, 

My cloud key is accessible via te iphone app, but not from a pc using edge, firefox, chrome, chromium.

Member
Posts: 173
Registered: ‎11-28-2013
Kudos: 22

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

OK - so here's a suggestion for those looking for a solution:

 

If you actually want assistance, rather than just to complain, it would be wise to provide the following in your posts:

  • OS you're working from (and 32- or 64-bit) and whether your browsers are current version
  • whether you are trying to access the Ubnt/Unifi Controller from insider or outside the network
  • whether the Unifi Controller is on a CK or on a Linux machine (inside? outside?)
  • Controller Version

Then, maybe, forum users wiser than me might be able to help.

 

I'm no expert, but it's fine on two different Unifi systems (5.9.29) of mine, but only using Chrome or the iOS phone app. Both systems are now CKs (but one worked fine with an Azure-hosted Linux version as well) and doesn't matter whether I use a Win10 box inside or outside the network (tested on several). I don't use a Mac or Linux generally, so can't answer for those. But I just set up an new laptop and had no issues at all.

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Senior Member
Posts: 25,945
Registered: ‎08-04-2017
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @omgict,

 

Could you check your browser console?

What browser versions are you using?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 1
Registered: ‎12-18-2018

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

SOLVED BY CHANGINE Java Version.

 

I use multiple Controllers. Some running on Cloude key, some on WIndows Server 2012, 2016 and Some on Windows 10.

 

Main problem usualy is a Java Application. I changed version from 201 to 191 and it works perfectly fine. 

Emerging Member
Posts: 45
Registered: ‎01-23-2017
Kudos: 3

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

I have the same issue with the Controller 5.9.54 running on macOS mojave. Am unable to access remotely using latest Chrome or Firefox on another mojave system.

New Member
Posts: 3
Registered: ‎06-07-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @AmazedMender16,

 

It's firefox quantum 64.0.2 (64 bits), Chrome and chromium 71.0.3578.98 (64-Bit) and edge 42.17134.1.0

Senior Member
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @omgict,

 

FireFox v64 has issues and this is a known issue, it has been resolved in the latest BETA controller.

Edge isn’t supported.

 

Could you open the browser console when connecting using chrome?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 3
Registered: ‎06-07-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Magicly it's working in chrome now Man Indifferent I don't get it, but it's solved for me, thanks!

 

Senior Member
Posts: 25,945
Registered: ‎08-04-2017
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @omgict,

 

Awesome, glad its working Man Happy

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 6
Registered: ‎02-13-2018

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Windows 10, Firefox 64.0.2 64-bit DOES NOT work.

Windows 10, Chrome 71.0.3578.98 64-bit DOES work.

 

MacOS Mojave, Firefox 64.0.2 DOES NOT work

MacOS Mojave, Chrome 71.0.3578.98 DOES work

MacOS Mojave, Safari DOES NOT work

New Member
Posts: 9
Registered: ‎12-20-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

I am using the cloud key, but it is the same phenomenon.

The cloud key has recovered, but the result is the same. You can log in from the smartphone application.

New Member
Posts: 6
Registered: ‎02-13-2018

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

That’s kind of the point though, isn’t it? It isn’t REALLY working if it is only working in Chrome.

Senior Member
Posts: 25,945
Registered: ‎08-04-2017
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Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Hello @ctullis,

 

Did you read all the posts?

There are known issuws with FireFox v64 and higher, those have been fixed in the latest BETA controller.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 9
Registered: ‎12-20-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

I'm sorry. I will check it

New Member
Posts: 1
Registered: ‎03-28-2017

Re: UniFi Cloud Access gets 'CONNECTION FAILED' after enabling local SSO login

Problem:  v5.9.29 -- Can't access Unifi Cloud from Outside:  Browers and Mobile Apps - neither work - For me this had been broken since my last Unifi upgrade.  When attempting access via unifi.ubnt.com, presented with "Connection Failed" immediately when clicking launch for my controller in the list.

 

In my case:   Windows 10 x64, running internally

 

Solution:

On server/pc running Unifi...

 

---stopped Unifi

---uninstalled Java 8 32bit

---installed Java 8 64bit

---restarted Unifi

-------------PROBLEM SOLVED!  Man Happy

 

The remote cloud access via Chrome Browser and iOS Unifi App works fine now.   The issue seemed to stem from having 32bit Java running on the Unifi server.   Changing the Java on the server to 64bit restored my cloud access both from Chrome browser and the iOS app. 

 

Chrome browser, I'm running the latest 71.0.0578.98 - 64bit

iOS app I'm running the lastest released 6 days ago:  v4.4.1

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