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Registered: ‎11-09-2018

UniFi Cloud Key Gen2 Plus heat

I just received the cloud key recently and set it up to run from a UniFi 24 Port 250W switch. After running for a few hours the device ends up running really warm likes it’s uncomfortable to touch it for a while.

I know it should be in a temperature controlled environment with good air flow to help heat dissipation but I’ve never had anything run this hot from sitting and not really doing anything.

Anyone had issues with it running this hot for extended periods of time? Or instances of cloud key running to hot and having issues?

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Re: UniFi Cloud Key Gen2 Plus heat

Hello @raftaar101,

 

What temperature does the UCK UI report?

 

 

Regards,

Glenn R.

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Re: UniFi Cloud Key Gen2 Plus heat

@raftaar101 Did you do anything to solve the problem?

 

Thanks

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Re: UniFi Cloud Key Gen2 Plus heat

Oh man, I was eager to order a Gen 2 because the first generation was way too hot for my liking (case temp of 67 celsius!). I had high hopes they'd not run the CPU on full power again.

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Re: UniFi Cloud Key Gen2 Plus heat

Hello @lynxx,

 

I personally run the UCK G2 in my lab and it doesn't get that hot here.

 

 

Regards,

Glenn R.

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Re: UniFi Cloud Key Gen2 Plus heat

Hi Glenn,

 

does the Gen 2 report the sensor temperature? If you got the time, could you take a look? Low/Normal temperature is a key issue for me, because my network rack is in a room with little ventilation.

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Re: UniFi Cloud Key Gen2 Plus heat

[ Edited ]

Hello @lynxx,

 

Both my UCK G2 and UCK G2 Plus are 43/44C, you can view the temperature of the UCK G2 in the UCK UI.

 

 

Regards,

Glenn R.

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Re: UniFi Cloud Key Gen2 Plus heat

Well, that's perfect! Thanks for looking it up.

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Re: UniFi Cloud Key Gen2 Plus heat

Hello @lynxx,

 

You're welcome! Ubnt Banana

 

 

Regards,

Glenn R.

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Re: UniFi Cloud Key Gen2 Plus heat


@AmazedMender16 wrote:

Hello @lynxx,

 

Both my UCK G2 and UCK G2 Plus are 43/44C, you can view the temperature of the UCK G2 in the UCK UI.

 

 

Regards,

Glenn R.


How is this specific UCK G2 roughly laid ?

Laid on a desk ? a rack tray with equipements above and under ?

Anything that comes to mind that could significantly influence its temperature ?

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Re: UniFi Cloud Key Gen2 Plus heat

[ Edited ]

Hello @oliv,

 

It's laying on the USGP4, wouldn't lay it in a hot switch for example.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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Re: UniFi Cloud Key Gen2 Plus heat


@AmazedMender16 wrote:

Hello @oliv,

 

It's laying on the USGP4, wouldn't lay it in a hot switch for example.

 

 

Regards,

Glenn R.


OK !

Thanks for replying !

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Re: UniFi Cloud Key Gen2 Plus heat

Hello @oliv,

 

You’re welcome, tag me if you have any other questions.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
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