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New Member
Posts: 10
Registered: ‎06-27-2018

Re: Unifi AC Pro - Frequent Drops with Apple hardware

Hi Glenn,

 

As it roams, is it also normal for it to completely drop the network?

 

Lost packets make sense, just total disconnect is odd.

Senior Member
Posts: 21,774
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Re: Unifi AC Pro - Frequent Drops with Apple hardware

Hello @nerocomunifi,

 

They shouldn't completely lose the SSID.

Perhaps the UAPs are a little to far from eachother?

 

 

Regards,

Glenn R.

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New Member
Posts: 10
Registered: ‎06-27-2018

Re: Unifi AC Pro - Frequent Drops with Apple hardware

Hey thanks again for the feedback.

I just checked the logs. Had a disconnect. It wasn't roaming, just.. disconnected and reconnected.

APs are not that far away, maybe 100 feet, but about 4 walls between them
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Senior Member
Posts: 21,774
Registered: ‎08-04-2017
Kudos: 4112
Solutions: 1056

Re: Unifi AC Pro - Frequent Drops with Apple hardware

Hello @nerocomunifi,

 

100feet and 4 walls, what are the walls made of?

What is the signal strength of the clients?

 

Do you have Auto-Optimize Network turned on?

Settings > Site > Auto-Optimize Network

 

Could you post your system config?

Settings > Maintenance > Support Info > Show System Config

 

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
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