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New Member
Posts: 6
Registered: ‎02-24-2018

Unifi AP-AC-Mesh don't turn on

Hi all,

 

I have a AP-AC-Mesh that I adopt it and upgrade the firmware. Then I unplug it to move to the final location outdoors. Now the device don't turn on and I see on the EdgeSwitch that is PoE+ enabled but the power consuption is so low.

 

Captura.PNG

It's connected directly to a EdgeSwitch 48 500W and that screenshoot is from the device's dashboard.

 

I tried to reset but it doesn't work. I don't know what else to do.

Senior Member
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Re: Unifi AP-AC-Mesh don't turn on

Hello @guerrerotook,

 

Have you tried different ports?

What firmware version is the switch on?

What firmware version is the UAP on?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 6
Registered: ‎02-24-2018

Re: Unifi AP-AC-Mesh don't turn on

Thanks for the reply,

 

I tried differents ports and also I tried turning it on by using the PoE injector that was in the original package.

 

The Unifi AP-AC-Mesh is on the latest version: 4.0.21.9965

 

Sin título.png

 

The firmware of the EdgeSwitch is v1.8.1.5145168 updated last week also. I tried to connect using different cables, but nothing.

Captura.PNG

The EdgeSwitch has this Port Cable Test and for the port where the AP is connected said Failure at distance 2 meters, the cable is a 0.25 meter cable connected in the switch. So I guess the device hardware crashed somehow.

 

The strange thing is that is was buy and open last week, so really strange.

Senior Member
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Re: Unifi AP-AC-Mesh don't turn on

Hello @guerrerotook,


Try powering it with a POE injector..

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 6
Registered: ‎02-24-2018

Re: Unifi AP-AC-Mesh don't turn on

Yes I tried it but nothing.
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Re: Unifi AP-AC-Mesh don't turn on

Hello @guerrerotook,

 

Doesn't even power up with a POE injector?
Are you using the correct one?

 

You might want to RMA the unit...

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 6
Registered: ‎02-24-2018

Re: Unifi AP-AC-Mesh don't turn on

No it doesn't power up or show any led light. And about the PoE injector I'm using the one that was on the original package.
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Re: Unifi AP-AC-Mesh don't turn on

Hello @guerrerotook,

 

What is the state of the LED on the POE injector?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
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Re: Unifi AP-AC-Mesh don't turn on

No light, nothing.
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Re: Unifi AP-AC-Mesh don't turn on

[ Edited ]

Hello @guerrerotook,

 

On the POE injector?

Try one more cable.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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Re: Unifi AP-AC-Mesh don't turn on

you've triple-checked that the cable is good, right?  I.e. you didn't break something when crimping it, or miss any of the conductors?

New Member
Posts: 6
Registered: ‎02-24-2018

Re: Unifi AP-AC-Mesh don't turn on

Sorry, on the PoE injector the light was white.
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Re: Unifi AP-AC-Mesh don't turn on

Hello @guerrerotook,


Try one more cable, RMA the unit if that doens't work.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
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