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Unifi Initial Setup

I got 5 new Unifi AC Pro and tried setting it up. I understood its different from the conventional APs where you can access the device directly through an ip address.

 

So i have downloaded the unify SDN but when i tried opening the installed software, i ger the following errors:

 

Initializing UniFi Controller ...
Starting UniFi Controller ...
Server taking too long to start...
Start-up failed.

 

Alternatively, i also figured out that adding a plugin on the chrome browser also gives access to the devices but i still couldn't access the devices through the plugin. i get an error saying "failed to initialize udp port 10001.

 

If there is something i haven't done as part of the initial setup, i'd appreciate if i can be put through on this process.

 

iamazue


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Re: Unifi Initial Setup

Hello @iamazue,


Set-inform once again to the controller. ( use the controller device IPv4 Address )

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

[ Edited ]

Hello @iamazue,

 

Go to your controller and adopt the unit.

What is the LED color of the UAP?

 

You can also upgrade the UAP via SSH with the following command

upgrade https://dl.ubnt.com/unifi/firmware/U7PG2/3.9.54.9373/BZ.qca956x.v3.9.54.9373.180914.0009.bin

Only use this commands for the following UAPs: UAP-AC-Lite/LR/Pro/EDU/M/M-PRO/IW/IW-Pro

 

 

 

Regards,

Glenn R.

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Re: Unifi Initial Setup

[ Edited ]

Hello @iamazue,

 

Does your controller device have a static IP?

Did your controller IP change?

Did you turn on the firewall?

 

SSH into the UAPs and set-inform to the controller ( set a static ip on your controller device )

set-inform http://ip.of.the.controller:8080/inform

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Senior Member
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Re: Unifi Initial Setup

[ Edited ]

Hello @iamazue,

 

Welcome to the community!

 

Could you post your controller logs?

What are the specs of your controller device?

What JAVA version do you have installed?

 

 

Regards,

Glenn R.

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Re: Unifi Initial Setup

attached is the log file. 

Version 8 Update 191

Release date October 16, 2018 

controller version is 5.9.29

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Re: Unifi Initial Setup

Hello @iamazue,

 

Can’t find the logs... What are the specs of your device and what OS do you run?

 

 

Regards,

Glenn R.

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Re: Unifi Initial Setup

Currently, i only have an ubiquity poe switch. i don not ahve any other unifu device exept fo the unifi APs i want to install. my system is running on windows 7 os. the unifi is AP AC Pro

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Re: Unifi Initial Setup

Hello @iamazue,

 

Right... you’re not giving much details...

Is your OS 32 bit or 64 bit? 

Do you use the machine for anything else?

 

Could you attach the logs?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

OS is 32 bit. No further setup except  for the APs connected to the same switch with the laptop. No other device on the nextwork

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Re: Unifi Initial Setup

another log file

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Re: Unifi Initial Setup

Hello @iamazue,

 

Try 5.8.30.

Support for windows 32 bit either got removed in 5.9.29 or is broken.

 

 

Regards,

Glenn R.

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Re: Unifi Initial Setup

i have donwgraded to the 5.8.30 but i still can not find the connected device on the controller. Normally as i have seen other setups, it should detect the AP during the controller setup but it is still not detected. is further aadvice you could give me?

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Re: Unifi Initial Setup

Hello @iamazue,

 

So your controller started up now?

Check your DHCP leases to find the IP of the UAP, than SSH into the UAP and set-inform to the controller.

set-inform http://ip.of.the.controller:8080/inform

 

Make sure the firewall is disabled on your controller device.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

i have followed the instruction on the ssh. still no device found. however, on the controller chrome plugin, it is indicating pending under the status column for the AP on display.

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Re: Unifi Initial Setup

Hello @iamazue,

 

Could you post a screenshot?

Did you use the right IP address?

What is the LED color of the UAP?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

plug-in.png

Above is the chrome plug-in that is displaying the AP with its ip.

Below is the web UI of the controller

 

controller.png

below is message received after entring the command on putty

putty.png

 

So how do i adopt on the controller?

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Re: Unifi Initial Setup

Hello @iamazue,

 

You’re pointing the UAP to itself... you need to use the controller device IPv4 address to inform not the UAPs address...

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

controller.png

 

As seen avove, it is pending adoption. What next?

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Re: Unifi Initial Setup

Hello @iamazue,

 

Your UAP is adopting, give it a minute and than you can configure it.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: Unifi Initial Setup

Thanks buddy. You have been of great help. But the device si not showing disconnected. do you know why? Secondly, where do i locate commands to assign an ssid and password to it?

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Re: Unifi Initial Setup

[ Edited ]

Hello @iamazue,

 

Could you SSH into the UAP again and share the ouput of the INFO command?

info

You can find the device credentials in the controller

Settings > Site > Device Authentication

 

You can configure your wireless settings here

Settings > Wireless Networks

 

 

Regards,

Glenn R.

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Re: Unifi Initial Setup

putty.png

 

The above is the message afrer the command.

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