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New Member
Posts: 4
Registered: ‎11-21-2017

Unifi Mesh AC-M

I have a Mesh AC-M running and it is no problem for Windows laptop computers to connect to the AP and to the internet.  However, android and apple phones or tablets connect to the AP but will not connect through to the internet.  Has anyone else experienced this?

Veteran Member
Posts: 4,364
Registered: ‎10-13-2012
Kudos: 1175
Solutions: 196

Re: Unifi Mesh AC-M

Which AP firmware are you on? Disable "Fast Roaming" in case you have that enabled.

 

Check your DHCP server to verify that the devices request and receive an IP Address. Is the Windows client maybe configured for static IP, whereas the other clients are set to use DHCP?

New Member
Posts: 4
Registered: ‎11-21-2017

Re: Unifi Mesh AC-M

I will be going to the site today and will check for this information. Thanks.
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Established Member
Posts: 769
Registered: ‎01-21-2016
Kudos: 115
Solutions: 23

Re: Unifi Mesh AC-M

Can you also provide a 'Show System Config' which can be found on the Settings, Maintenance tab. It will provide a lot of information. Next to that, how is security set?

Controller (5.10.17): CK 0.13.2
Unifi (4.0.24.10010): UAP-AC-IW-Pro, UAP-AC-LR, UAP-AC-M & USW8-60W (4.0.21.9965)

Better WiFi coverage is not achieved by increasing transmission power, but by increasing the number of accesspoints.
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