Reply
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1
Accepted Solution

Unifi UAP NanoHD Error On SDN Controller

Hi, can anybody help me with my unifi nano HD?
I just bought nano and wanna try this device. .
But when i adopt this device to my SDN controller, this device keep restarting by itself. .

I keep trying upgrade and downgrade Nano FW and nothing changes.

And then my local store that i bought this device from, telling me that nano HD not supported for SDN controller. .

After that, i tried installing LTS controller, and my Nano working fine(Except from the 2G band interferences is high)
My question :

1. is Nano really not compatible with SDN controller?
2. is 2G interferences always high?(around 30% interferences when there's just 2 or 3 nearby wireless devices)

 

I really need to adopt this device to SDN controller, because all devices that i managed + my cloud unifi controller is on SDN controller. .

Thanks~


Accepted Solutions
Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

Hello @kendedz,

 

Could you upgrade the UAP to 4.0.9 and try again?

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK

View solution in original post


All Replies
Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

[ Edited ]

Hello @kendedz,

 

The UniFi SDN Controller is the controller to manage all the devices....

The NanoHD is managable via the UniFi SDN Controller but not on the old controller versions...

What controller version is your other controller on?

 

The 2.4GHz interference is a firmware issue I believe.

 

 

Regards,

Glenn R.

 

CC @UBNT-AngusL

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1

Re: Unifi UAP NanoHD Error On SDN Controller

I'm using SDN controller v.5.9.29 right now sir.

Thank's for your reply sir Smiley Happy

Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

[ Edited ]

Hello @kendedz,

 

You can manage the UAP NanoHD in that controller version.

Tho a UniFi device can only be managed by 1 controller.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1

Re: Unifi UAP NanoHD Error On SDN Controller

Yes sir, i'll try re-adopted my Nano tommorrow

If the problem still occured, may i assumed that my Nano is factory fault product?

 

Thanks~

Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

Hello @kendedz,

 

Why would it be a faulty unit?

You can adopt it to your current controller....

 

Reset the unit after SSH into it and run the set-inform command

set-inform http://ip.of.the.controller:8080/inform

Replace ip.of.the.controller with the IPv4 address of the controller

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1

Re: Unifi UAP NanoHD Error On SDN Controller

Hi sir, thanks again for your reply

I retry to adopt my Nano to my SDN controller
Using SSH to cloud server and normal adoption to laptop cotroller

After i adopt(both method), then my Nano keep restarting by itself again

My Nano using FW 3.9.54.9373

But if i adopting to LTS controller my Nano wouldn't restarting again
And i've found some disturbing issue again after i adopt to LTS controller
Because the ping is high, then i tried to check what is the problem

And i found that my mikrotik CPU load(i'm using mikrotik routerboard) would become 90-100% after i plugged my Nano lan to mikrotik ether port
But if i disabled or unplugged the Lan, than my mikrotik cpu load would become around 2-20%
I think this is really strange. .

And for information, i've already tried to plug Nano Lan to another mikrotik ether, and the result still same as usual

Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

Hello @kendedz,

 

Could you upgrade the UAP to 4.0.9 and try again?

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1

Re: Unifi UAP NanoHD Error On SDN Controller

Sir, I tried your solution, and it's incredibly works @@

I wait around 20 minutes for now, and my Nano not restarting anymore

I'll keep monitoring for a while and see if the problems still occur's or not

Right now my Nano would stop restarting and my mikrotik load already dropped to normal

But the interferences on 2ghz still high(around 25-30% without any client connected to it)

I already do rf scanning, and my Nano channel was pretty good, but the interferences still high
But, it's still fine for me, because i already can adopt my Nano to my cloud cotroller

Really thanks sir for your solution
If the problem still occur's i'll tell you again

 

Thank you very much sir ^^

Senior Member
Posts: 10,315
Registered: ‎08-04-2017
Kudos: 1672
Solutions: 506

Re: Unifi UAP NanoHD Error On SDN Controller

Hello @kendedz,

 

The 2.4GHz interference is a firmware issue I believe.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2 • UCK
New Member
Posts: 16
Registered: ‎06-09-2018
Kudos: 1

Re: Unifi UAP NanoHD Error On SDN Controller

Yes sir.

Thank you Smiley Happy

Reply