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New Member
Posts: 2
Registered: ‎03-07-2016
Accepted Solution

Unifi WiFi whatsapp problem on iphone

Hi,

 

We have a network with 7 Unifi AP-HD version 4.0.14.9736.

On android phones everything is working fine.

Customers who have an iPhone are complaining about problems with WhatsApp.

When you connect to the WiFi and open WhatsApp it says 'connecting' after a minute or so WhatsApp is connected and working fine. But when you close the app, no difference between 'running in the background' and really closed the app, the customers are not getting messages etc. When you open the app it's  'connecting' again, after connection is succesfull messages arrive.

 

Any idea what this good be?


Accepted Solutions
New Member
Posts: 1
Registered: a week ago
Solutions: 1

Re: Unifi WiFi whatsapp problem on iphone

Experienced the same issue, with a ACL on the firewall, blocking everything except 80,443 and DNS.

Adding TCP/5222 (xmpp) resolved the issue for the iDevice users.

 

HTH.

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Senior Member
Posts: 13,055
Registered: ‎08-04-2017
Kudos: 2217
Solutions: 640

Re: Unifi WiFi whatsapp problem on iphone

Hello @jessicaV,

 

Are you only experiencing this outside of your network?

Make sure you don't have a firewall blocking something, check your modem and such.

 

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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Emerging Member
Posts: 72
Registered: ‎08-15-2016
Kudos: 17
Solutions: 1

Re: Unifi WiFi whatsapp problem on iphone

Hi and welcome @jessicaV

 

Is there a captive portal in place?

 

Have all the devices experiencing issues been fully authenticated?

Email Capture and Marketing for UniFi Networks - MyPlace Connect
New Member
Posts: 1
Registered: a week ago
Solutions: 1

Re: Unifi WiFi whatsapp problem on iphone

Experienced the same issue, with a ACL on the firewall, blocking everything except 80,443 and DNS.

Adding TCP/5222 (xmpp) resolved the issue for the iDevice users.

 

HTH.

New Member
Posts: 19
Registered: ‎06-15-2018

Re: Unifi WiFi whatsapp problem on iphone

I'm having the same issue as descried in the first post. I tried adding 5222 into the firewall but still experiencing the same behaviour. 

 

I'm currently using 4 Unifi AC-LR-AP devices and a Sophos UTM as a firewall. 

New Member
Posts: 2
Registered: ‎03-07-2016

Re: Unifi WiFi whatsapp problem on iphone

Hi,

I think I've resolved it by adding port 5222 into the firewall.

Strange is that not all iPhone users where experiening the issue..

Senior Member
Posts: 13,055
Registered: ‎08-04-2017
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Solutions: 640

Re: Unifi WiFi whatsapp problem on iphone

Hello @jessicaV,


Awesome, glad its resolved!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 1
Registered: ‎06-18-2015

Re: Unifi WiFi whatsapp problem on iphone

Hi, exact same Problem, open Port 5222 on our firewall worked!

 

Thank you!

Senior Member
Posts: 13,055
Registered: ‎08-04-2017
Kudos: 2217
Solutions: 640

Re: Unifi WiFi whatsapp problem on iphone

Hello @infoteQ,

 

Glad it helped you ou aswell!

@jessicaV  Consider accepting the solution as a solution.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
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