08-25-2017 09:50 AM - edited 08-25-2017 10:00 AM
Updated Summary Concerning 24V Passive Support in UniFi Switch product line (8/25/17):
We will continue to provide hardware support for 24V Passive Power over Ethernet on all UniFi Switch models that previously featured 24V passive, including:
Any future switch models we will produce will not feature hardware support 24V Passive PoE.
Why we decided to take a different route:
A few weeks ago, we announced on the community that due to the need to update our PoE mechanism and improve our switch function that we would be phasing out support for 24V Passive PoE. Since the initial post we heard from many of our community users who expressed dissatisfaction over this change and expressed they preferred a different course of action. A number of users expressed concerns about purchasing products, continuing 24V Passive support for already purchased devices, RMA complications that may arise, etc.
At Ubiquiti, our customers’ feedback is of the utmost importance to us and we strive to listen and engage our customers to receive their input whenever we can. Accordingly, we heard and understood the concerns that were voiced to us we have decided to take an alternative course that we are confident will resolve many of the reported concerns.
As a part of this announcement, we again reiterate the importance of our users upgrading their hardware as their UniFi deployments permit. 802.3af/at PoE+ offers many benefits over 24V passive including stability and convenience. Our Instant 802.3af Gigabit Adapters remain an alternative, affordable way to provide the benefits of 802.3af to older 24V Passive dependant hardware: https://www.ubnt.com/accessories/instant-8023af-adapters/
We want to express our thanks to all who weighed in and provided constructive feedback and to all of our community users for their continued participation.
Check out our ever-evolving Help Center for answers to many common questions!
08-25-2017 11:01 AM
I applaud UBNTs response here. It would have been easy to plough on regardless and the existing user base would have been forced to kludge their way through any RMAs suffered in the near future. It doesn't hurt to show you listen.
08-25-2017 11:13 AM
Honnestly you made the right decision UBNT!
It's really nice and professionnal for you guys to backoff on something that was already in process.
It prove that we can have a voice here in this community even if it always look above us, you prove that we were wrong.
Big round of applause.
P.S. There was already a bunch of switch produced I guess.
Are you going to sell them cheaper of return them at the factory to add the 24 in it?
08-25-2017 01:06 PM
08-25-2017 02:57 PM
It's listening to feedback and taking onboard changes suggested by users that sets UBNT apart.
Thanks for listening
08-25-2017 08:30 PM
Awesome move that should remove a lot of angst over the transition. Kudos for responding to feedback!
Having wifi problems? Take a look here first: https://help.ubnt.com/hc/en-us/articles/221029967-UniFi-Debugging-Intermittent-Connectivity-Issues-on-your-UAP
08-25-2017 09:51 PM
This is great news, I really applaud you fpr listening to your customer bases concerns and being willing to course correct accordingly. Defintely improves my already high opinion of where the company and product lines are going.
Now if you could just do something about slim dealer margins and price protecting the product lines I'd be a 100% happy camper.
08-26-2017 09:31 AM
I'm very happy to see this support will continue on the exisiting hardware lines. My company was very worried we saw the announcement to end support for passive 24v PoE since most of our UniFi devices currently use this. Thank you for listening to the community and for the current line at least retaining support. We are very grateful!
08-26-2017 11:05 AM
Thanks for listening!
I think new product lines with 802.3af/at only along with existing product lines during the transition is a great solution that we stop a lot of headaches from happening!
08-26-2017 12:02 PM
As long as I have devices that need 24v passive, then I need support from the switch. Thanks for listening, and providing a path.
No regrets going with UBNT.
08-28-2017 02:21 PM
While this does not directly affect me, it's great to see Ubiquiti has listened to their customer's feedbacks & concerns. And has taken it onboard to ensure everyone are not impacted.
That's how a successful company should do it.
Well done, Ubiquiti. Makes me very pleased that I have purchased the right products.
08-29-2017 08:00 AM