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Ubiquiti Employee
Posts: 582
Registered: ‎10-04-2015
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Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

[ Edited ]

Updated Summary Concerning 24V Passive Support in UniFi Switch product line (8/25/17):

 

We will continue to provide hardware support for 24V Passive Power over Ethernet on all UniFi Switch models that previously featured 24V passive, including:

- US-8-150W
- US-16-150W
- US-24-250W
- US-24-500W
- US-48-500W
- US-48-750W

 

Any future switch models we will produce will not feature hardware support 24V Passive PoE.

 

Why we decided to take a different route:
A few weeks ago, we announced on the community that due to the need to update our PoE mechanism and improve our switch function that we would be phasing out support for 24V Passive PoE. Since the initial post we heard from many of our community users who expressed dissatisfaction over this change and expressed they preferred a different course of action. A number of users expressed concerns about purchasing products, continuing 24V Passive support for already purchased devices, RMA complications that may arise, etc.

 

At Ubiquiti, our customers’ feedback is of the utmost importance to us and we strive to listen and engage our customers to receive their input whenever we can. Accordingly, we heard and understood the concerns that were voiced to us we have decided to take an alternative course that we are confident will resolve many of the reported concerns. 

As a part of this announcement, we again reiterate the importance of our users upgrading their hardware as their UniFi deployments permit. 802.3af/at PoE+ offers many benefits over 24V passive including stability and convenience. Our Instant 802.3af Gigabit Adapters remain an alternative, affordable way to provide the benefits of 802.3af to older 24V Passive dependant hardware: https://www.ubnt.com/accessories/instant-8023af-adapters/


We want to express our thanks to all who weighed in and provided constructive feedback and to all of our community users for their continued participation.

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Ubiquiti Networks Enterprise Support Team

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Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

I really applaud this decision. Fantastic news.

-JP
Emerging Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

This is really Great. THANK YOU UBNT
Established Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

I applaud UBNTs response here. It would have been easy to plough on regardless and the existing user base would have been forced to kludge their way through any RMAs suffered in the near future. It doesn't hurt to show you listen. 

Established Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Honnestly you made the right decision UBNT!

It's really nice and professionnal for you guys to backoff on something that was already in process.

It prove that we can have a voice here in this community even if it always look above us, you prove that we were wrong.

 

Big round of applause.

 

P.S. There was already a bunch of switch produced I guess.

Are you going to sell them cheaper of return them at the factory to add the 24 in it?

 

Regards,

iLevac

Ubiquiti Employee
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

@iLevac We had previously extended the date and hadn't started producing switches without 24V Passive support, so shouldn't be a problem. Thanks for the kind feedback!

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Ubiquiti Networks Enterprise Support Team

Check out our ever-evolving Help Center for answers to many common questions!

New Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Completely the right decision.
It's listening to feedback and taking onboard changes suggested by users that sets UBNT apart.

Thanks for listening
SuperUser
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Awesome move that should remove a lot of angst over the transition.  Kudos for responding to feedback!

When you receive a solution to your question/issue, don't forget to mark your thread as solved and to give kudo's to the people who have helped you out!

Having wifi problems? Take a look here first: https://help.ubnt.com/hc/en-us/articles/221029967-UniFi-Debugging-Intermittent-Connectivity-Issues-on-your-UAP
Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

This is great news, I really applaud you fpr listening to your customer bases concerns and being willing to course correct accordingly.   Defintely improves my already high opinion of where the company and product lines are going.

 

Now if you could just do something about slim dealer margins and price protecting the product lines I'd be a 100% happy camper.  

New Member
Posts: 15
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

[ Edited ]

This is really cool to see you, guys are awesome! Thanks so much!

New Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

I'm very happy to see this support will continue on the exisiting hardware lines. My company was very worried we saw the announcement to end support for passive 24v PoE since most of our UniFi devices currently use this. Thank you for listening to the community and for the current line at least retaining support. We are very grateful!

Established Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Ubnt Banana

 

Thanks for listening!

 

I think new product lines with 802.3af/at only along with existing product lines during the transition is a great solution that we stop a lot of headaches from happening!

Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

As long as I have devices that need 24v passive, then I need support from the switch.  Thanks for listening, and providing a path. 

 

No regrets going with UBNT.

 

s

Emerging Member
Posts: 89
Registered: ‎01-03-2017
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

While this does not directly affect me, it's great to see Ubiquiti has listened to their customer's feedbacks & concerns. And has taken it onboard to ensure everyone are not impacted.

 

That's how a successful company should do it.

 

Well done, Ubiquiti. Makes me very pleased that I have purchased the right products.

Regular Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

And this is why I love yall.  Man Very Happy

Matt W
Established Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Bravo, and thank you!

Member
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Thank you!  I had nightmares of my budget being shot on just new hardware!

 

#24Vmatter

 

Emerging Member
Posts: 67
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

@UBNT-APieper@UBNT-Brandon

 

I understand one of the main reason for removing 24V passive support is for eletrical isolation. Is the issue with 24V mode only, or does it affect 802.3af/at as well?

New Member
Posts: 1
Registered: ‎06-27-2017

Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

does this mean my US-8 and US-16-150W will stay supported and keep getting the latest firmware?

New Member
Posts: 24
Registered: ‎03-29-2017
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Re: Update on 24V Passive PoE Support on UniFi Switch Product Line (8/25/17)

Great news, much better approach. 

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