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New Member
Posts: 6
Registered: ‎10-06-2016
Kudos: 4

Why is the controller trying to contact unifi-report.ubnt.com?

It seems my previous message disappeared.

 

But the question in the end is why is the UniFi controller trying to contact unifi-report.ubnt.com when navigating the WebUI.

For example refreshing the AP list or switching site will trigger this.

 

For us this causes major slow-downs, but the main question is what is the purpose of this traffic?

 

We have not deliberately accepted any analytics and are not interested in sharing that for our internal environment.

SuperUser
Posts: 16,715
Registered: ‎06-18-2010
Kudos: 5362
Solutions: 1780

Re: Why is the controller trying to contact unifi-report.ubnt.com?

Settings, Controller, Statistics Report, Enable Statistics Report <--- if the check box is checked, uncheck it, and Apply Changes.
Set a Frequency! Don't leave it on Auto!
Disable Uplink Connectivity Monitor
Always set-inform a Second time after Adopting
New Member
Posts: 6
Registered: ‎10-06-2016
Kudos: 4

Re: Why is the controller trying to contact unifi-report.ubnt.com?

Sorry, but I can't see anything regarding statistics on the controller settings page.
Is there a problem with our installation?
This is 5.8.28, forgot to mention that in the original post.
SuperUser
Posts: 16,715
Registered: ‎06-18-2010
Kudos: 5362
Solutions: 1780

Re: Why is the controller trying to contact unifi-report.ubnt.com?

Sorry, I don't have 5.8.28 to check.
Set a Frequency! Don't leave it on Auto!
Disable Uplink Connectivity Monitor
Always set-inform a Second time after Adopting
Emerging Member
Posts: 93
Registered: ‎05-07-2018
Kudos: 52
Solutions: 3

Re: Why is the controller trying to contact unifi-report.ubnt.com?

Check Settings -> Cloud Access -> Advanced Options -> Report Errors to Ubiquiti.  Also check Settings -> Controller -> Store & Support Messaging.

 

If those do not fix it, it is most likely just a bug.

Regular Member
Posts: 521
Registered: ‎03-03-2012
Kudos: 139
Solutions: 12

Re: Why is the controller trying to contact unifi-report.ubnt.com?

Still present in atag_5.9.29_11384:

cld.JPG

 

What is the purpose of these requests? They occur every 60 minutes.

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