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New Member
Posts: 5
Registered: ‎03-17-2019

Wifi issue

I'm connected to wifi but unable to browse. This issue happens to all users for few seconds and then it came back to normal. I'm facing this issu 4 to 5 times a day from last 3 days.

Also wifi firmware is aaking to downgrade the firmware. But it is failed to when i tried downgrade.

Controller is asking to downgrade from version 4.0.21.9965 to 4.0.15.9872.

I tried with coustom and via ssh also but the result is same fail to downgrade.

 

Senior Member
Posts: 21,609
Registered: ‎08-04-2017
Kudos: 4074
Solutions: 1048

Re: Wifi issue

Hello @srinivasabk,

 

Welcome to the communtiy!

 

Are you able to ping the gateway?

Are you able to ping google DNS?

 

Do you have Auto-Optimize Network turned on?

Settings > Site > Auto-Optimize Network

 

Could you post your system config?

Settings > Maintenance > Support Info > Show System Config

 

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 5
Registered: ‎03-17-2019

Re: Wifi issue

Now I can ping both gateway and DNS but not able ping if there is an issue as i mentioned.

Auto-Optimize Network is turned on.

 

systemConfig (1).png
New Member
Posts: 5
Registered: ‎03-17-2019

Re: Wifi issue

Now I can ping both gateway and DNS but not able ping if there is an issue as i mentioned.

Auto-Optimize Network is turned on.

 

systemConfig (1).png
systemConfig (1).png
Senior Member
Posts: 21,609
Registered: ‎08-04-2017
Kudos: 4074
Solutions: 1048

Re: Wifi issue

Hello @srinivasabk,

 

Disable the Auto-Optimize Network feature.

Settings > Site > Auto-Optimize Network

 

You can also disable the Uplink Connectivity Monitor since you're not using wireless uplinks.

Settings > Site > Uplink Connectivity Monitor

 

I recommend using the following Radio Settings.

Devices > UAP > Config > Radios

 

2.4 GHz
Channel width: HT20
Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.
Transmit Power: Low ( Medium )

 

Are you able to reach the gateway when you're having issues?

 

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 5
Registered: ‎03-17-2019

Re: Wifi issue

No

systemConfig (1).png
systemConfig (1).png
Senior Member
Posts: 21,609
Registered: ‎08-04-2017
Kudos: 4074
Solutions: 1048

Re: Wifi issue

Hello @srinivasabk,

 

No?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 5
Registered: ‎03-17-2019

Re: Wifi issue

i'm not able to reach the gateway when there is an issue.

 

Senior Member
Posts: 21,609
Registered: ‎08-04-2017
Kudos: 4074
Solutions: 1048

Re: Wifi issue

Hello @srinivasabk,

 

Make the changes mentioned earlier and let me know how things run.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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New Member
Posts: 18
Registered: ‎03-18-2019

Re: Wifi issue

We have kind of the same problem, and disabling the Auto-Optimize Network feature does increase the performance and stablility a little bit.
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