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New Member
Posts: 40
Registered: ‎06-06-2016
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Zero Handoff gone??

Hi All,

 

Having done some cloud key updates and now lost the Zero Handoff function in favour of seamless roaming, I have a number of older sites with 2GHz Unifi Ceiling APs.

 

Since doing the update that lost Zero handoff, my customers are having nothing but trouble with keeping devices connected.

 

Anyone got a fix or way to 'remotely' roll back cloud keys to older firmware?

 

Cheers, Dave

Senior Member
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Re: Zero Handoff gone??

Hello @1a-aerials,

 

ZHO is still there for the GEN1 UAPs, edit your WLAN group and you will see the option for it.

Settings > Wireless Networks

 

 

Regards,

Glenn R.

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New Member
Posts: 40
Registered: ‎06-06-2016
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Re: Zero Handoff gone??

Hi Glen,

Yes I've done that but what happens next is a warning on AP settings about unexpected errors then when you try and save the setting to the new WLAN Group, it fails.

 

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Re: Zero Handoff gone??

Hello @1a-aerials,

 

What controller version are you on?

 

 

Regards,

Glenn R.

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New Member
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Re: Zero Handoff gone??

5.9.29 / 0.12.0 and 4.0.10.9653

 

this system hadn't been touched for a couple of years and was working perfectly with Zero Handoff.

I'd only called in to fix a broken landline wire before Christmas and decided dutifully to bring him up to date. Then realised he was on 2GHz UAPs and like some other sites I have, they don't like 'Fast Roaming' and he's had rubbish WiFi all over CHristmas. Man Sad

New Member
Posts: 40
Registered: ‎06-06-2016
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Re: Zero Handoff gone??

Just downloading 5.6 key firmware versions to see if I can roll it back.

I've realised now that the V1 UAPs are rubbish on fast roaming and I'm going to start rolling old sites back to Zero Handoff

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Re: Zero Handoff gone??

Hello @1a-aerials,

 

Do you have backups from before the upgrade?

What versions were you on before the upgrade?

 

Fast-Roaming only works on Gen2/3 UAPs.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 40
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Re: Zero Handoff gone??

I have backups but that won't have the firmware will it? It was on 5.5.something.

I can roll back the APs no problem

New Member
Posts: 40
Registered: ‎06-06-2016
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Re: Zero Handoff gone??

just tried remote downgrade of the APs to 3.7.29 but they still won't save the Zero Handoff setting so I'll have to go to site and try a rollback on the cloud key.

I've managed to find as far back as 0.6.1 (March '17 I think)

 

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Re: Zero Handoff gone??

Hello,

 

Try a older controller version if you have a backup of it.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
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New Member
Posts: 40
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Re: Zero Handoff gone??

[ Edited ]

Still having relaibility issues with V1 2.4GHz APs when using seamless roaming Mad2

 

Does anyone have (or a link to) Cloud Key firmware back as far as before the V2 2 Gig APs?? I think we're looking back to 5.5.23 or somehwere round there...

 

As far as I can tell, all the V1 APs just don't work properly with seamless roaming and I have sold these old customers a system that worked fine for a few years with Zero Handoff and now they are having problems.

Not fair to try and upsell them to AC versions of the APs. Also, some decor will be required as the AC ceiling units are smaller and houses have been decorated since the 2Gig units were installed.

 

I just want to put them back as they were when Zero Handoff worked perfectly.

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