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New Member
Posts: 17
Registered: ‎07-23-2018

iPhone and Unifi Connectivty issue

In a home unify Wireless network setup, I am facing issue regarding connectivity of iPhones.

 

Unifi Devices :

 

Unifi AP AC LR

Unifi AP LR

Unifi AP AC Mesh

 

 

 

I had two iPhones iPhone 10x and iPhone 10s max having latest IOS 12.1.3.

 

These only two phones disconnected again and again not connected more than 3 min however other devices or other IOS devices works fine.

 

As a troubleshooting purpose, I also change the one Access point but the issue still exists

 

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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,

 

Take a look at the UAP logs.

Could you also post your system config?

Settings > Maintenance > Support Info > Show System Config

 

 

Regards,

Glenn R.

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New Member
Posts: 17
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Re: iPhone and Unifi Connectivty issue

Please find an attached file.

systemConfig.png
New Member
Posts: 17
Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

I am little confused about logs, should I provide you unifi controller logs?

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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,


You can disable the Uplink Connectivity Monitor 

Settings > Site > Uplink Connectivity Monitor

 

Are you using a 100Mbps switch since everything is connected at 100FDX?

 

Could you apply the following Radio settings? ( try to use different channels on each UAP )

Devices > UAP > Config > Radios

 

2.4 GHz

Channel width: HT20

Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.

Transmit Power: Low ( Medium )

 

5GHz

Channel width: VHT40 | Optional VHT80/VHT160 might decrease wireless stability

Chanel: 36/44 | Optional (149/157) Choose one of these channels, a RF scan will help you choose the most clean one. Avoid using DFS Channels

Transmit Power: Medium ( High )

 

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 17
Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

Thanks for the response.

 

Can you please guide is unifi controller logs are enough to view the problematic issue?

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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,

 

I would like to see the UAP logs instead of the Controller logs, you can follow this article to find the UAP logs.

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 8
Registered: ‎08-03-2017

Re: iPhone and Unifi Connectivty issue

I have these issues too, but only on controller version 5.10 

5.9 works fine. 

IPhones 8, latest iOS. Multiple devices. 

 

Uap AC LR 3x

USG 3P

all on latest stable firmware. 

 

I did post that in the 5.10.12 release thread. Somebody else mentioned the same with android devices. 

 

Sebastian 

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Re: iPhone and Unifi Connectivty issue

Hello @buzz2912,

 

Could you PM me the UAP logs?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 17
Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

Much thanks for the response.

 

I am very new in Unifi so should I connect with a sinlge access point and what is the id and password to connect?

 

How to connect with UAP ? please guide step by step for connection 

 

 

 

 

New Member
Posts: 17
Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

I am able to connect with a single Access Point.

 

Do you need logs for all Access Point in a network or some other work around

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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,

 

You can follow this article on how to SSH into the UAP.

You can find the SSH credentials in the controller.

Settings > Site > Device Authentication

 

 

Regards,

Glenn R.

 

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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,

 

Logs from the UAP the user connects to.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
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New Member
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Re: iPhone and Unifi Connectivty issue

OK thanks provide you logs shortly

New Member
Posts: 8
Registered: ‎08-03-2017

Re: iPhone and Unifi Connectivty issue

Actually I can not. I did rollback because 5.10 is unusable for me. 

 

Sebastian 

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Posts: 8
Registered: ‎08-03-2017

Re: iPhone and Unifi Connectivty issue

Found this on reddit

 

I have a brand new setup with only 1 AP (UniFi AP-AC-Mesh on 4.0.21.9965). Controller is on 5.10.12 running on my Raspi. It's a very basic setup, I think I only gave it a SSID and password and that's it. All clients connect just fine and everything is good. Fast roaming is enabled, as I plan to add more APs in the coming days.

BUT: as soon as I enable either band steering or airtime fairness, all 5 iOS devices (all on 12.1.x) in my house are immediately disconnected from Wifi with the "incorrect password" message. All other devices (Android, Windows, and some tasmota-based sockets) are briefly disconnected, but most of the re-connect just fine. Disabling band steering and/or airtime fairness again, makes the iOS devices log in again with no problem

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Re: iPhone and Unifi Connectivty issue

Hello @buzz2912,

 

Can't replicate this behaviour on IOS 12.1.4 ( iPhone XS MAX ) and UAP XG ( Band Steering and ATF )

 

 

Regards,

Glenn R.

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New Member
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Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

New Member
Posts: 17
Registered: ‎07-23-2018

Re: iPhone and Unifi Connectivty issue

Please find attached additional logs from APs that require troubleshooting

Senior Member
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Re: iPhone and Unifi Connectivty issue

Hello @osamamansoor,


For all the giggles... what firmware version are you on right now?

Could you disable ATF and Band Steering?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
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