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New Member
Posts: 3
Registered: ‎08-19-2017

intermittent drops of internet.

I have been using unifi AP HD since late 2017 and around late 2018 I have been having internet dropping on my pixel 2XL. I would have full wifi bar on my device but nothing will load on my phone. This issue will linger around 20 seconds and during this time I would check my ISP on my hardwire desktop and it would be just fine. 

Initally I thought it was my outdate firmware on AP b/c I did not update it since the late install of 2017 -- but I decided to add a nanoHD Monday (11March2019) and redo my whole network. It's very basic but I redid everything from scratch. However, intermittnet dropping occurred twice again last night while I was connected to the AP HD. I decided to stop SSID on AP-HD and only connect to nanoHD, this morning it occurred once but not as long.

 


UniFi Controller v5.10.19 
UniFi AP-HD v4.0.21.9965
UniFi AP-nanoHD v4.0.21.9965

ideas?

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Senior Member
Posts: 24,071
Registered: ‎08-04-2017
Kudos: 4559
Solutions: 1186

Re: intermittent drops of internet.

Hello @dumbfound,


Can you ping the gateway?

Can you ping google DNS?

 

Do you have Auto-Optimize Network enabled?

Settings > Site > Auto-Optimize Network

 

 

Regards,

Glenn R.

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