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Emerging Member
Posts: 47
Registered: ‎03-13-2010
Kudos: 11

AirCube AC RMA Option not available?

We have a few bad AirCubes that need RMA, and no option available on the drop down in the RMA section? 

Ubiquiti Employee
Posts: 868
Registered: ‎09-24-2018
Kudos: 173
Solutions: 42

Re: AirCube AC RMA Option not available?

airCubes fall under the airMax umbrella. I see ACB-* models on the page when I look under that product category. Are you finding something different?

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Emerging Member
Posts: 47
Registered: ‎03-13-2010
Kudos: 11

Re: AirCube AC RMA Option not available?

Your MAC search is broken for the Aircubes, it says they are not under warranty and will not let us go any further.

Ubiquiti Employee
Posts: 10,754
Registered: ‎04-14-2017
Kudos: 2008
Solutions: 306

Re: AirCube AC RMA Option not available?

I will discuss this with the RMA team.
Ubiquiti Employee
Posts: 10,754
Registered: ‎04-14-2017
Kudos: 2008
Solutions: 306

Re: AirCube AC RMA Option not available?

Looks like this is working ok from our side. Want to PM me the MAC you are having issues with?
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