06-12-2018 12:38 AM
I'm on the latest UNMS 0.12.2 with airCube ISP - 2.3.0-beta.1 and earlier versions. I'm offering one of my clients a remotley managed wifi solution for 9 of there condos with the airCubes installed. For the most part 6/9 will stay connected to UNMS... the rest will connect for a couple hours then disconnect. Everytime they disconnect I have to make a hour road trip to reconnect them to UNMS. As far as I can tell the wifi stay's working.
06-12-2018 01:55 AM
Currently 4 are showing disconnected. I'm hoping to make a drive out there and get them back connected to UNMS and update them to the firmware that was just released today.
06-12-2018 05:51 AM
@dccittech Hello Danny. In order to investigate this issue from the UNMS side, I will need both UNMS logs and a device support info from at least one affected device. Please, send those files to my email radek.skrivan(at)ubnt.com and include URL of this thread in the message.
06-19-2018 06:12 AM
@dccittech HelloDanny. I checked the logs and there are numerous errors of AES key encryption. Please try to take one of the airCubes, insert a generic UNMS key into it and check if you can see it in UNMS. It will probably have the triangle error icon. Try to use the refresh button and it should solve the issue. Let me please know how it went.
06-25-2018 09:59 AM
you can find it in UNMS WebUI under Settings/Connection
06-29-2018 07:16 PM
Thats generally my fix. Is i'll drive out there login to the web gui management page and enter a new key straight from my UNMS. Then theres the rare occasion that I make it back home and the device has already disconnected from UNMS. I haven't had a chance to drive out there for the 2 air cube's that are currently disconnected. I'll update when i have more informaiton.