Reply
Highlighted
Emerging Member
Posts: 44
Registered: ‎11-18-2009
Kudos: 8
Solutions: 2

Firmware Upgrade Error

I am having issues upgrading the firmware on an airCube ISP currently running 2.2.0 firmware.  Attempting both 2.3.1 and 2.3.0 fail with "An unexpected error has occured."  I have tried rebooting the device to no avail.  This is a deployed unit, so I am hoping not to have to do a TFTP upgrade.

 

Please advise.

Attachment
Ubiquiti Employee
Posts: 8,242
Registered: ‎04-14-2017
Kudos: 1579
Solutions: 228

Re: Firmware Upgrade Error

Have you tried using a different browser on this unit?
Ubiquiti Employee
Posts: 451
Registered: ‎05-15-2016
Kudos: 402
Solutions: 31

Re: Firmware Upgrade Error

@rspaeth, were you able finally upgrade your device?

Emerging Member
Posts: 44
Registered: ‎11-18-2009
Kudos: 8
Solutions: 2

Re: Firmware Upgrade Error

Chrome:

The browser used originally.

 

Microsoft Edge:

When attempting to use the pop-up link to download, there was a brief error about "ubus..." that I did not notice until right before it disappeared, but no go.  Attempting manual firmware upgrade did not even progress the bar beyond 0% and eventually failed with "an unexpected error occured".

 

Firefox:

File upload at least progressed the bar, to 100%, but then "an unexpected error occured".

 

Internet Explore:

The firmware download process actually crashes the browser, but it is likely an Internet Explorer issue on my computer.

 

 

I received several new AirCube ISP devices today and will attempt to reproduce the problem, otherwise I will swap the two units giving me issues and report back.

Reply