04-11-2019 11:26 AM - edited 04-11-2019 11:28 AM
I have 70 AirCubes already deployed in the field, have just purchased another 20, the first two I try to configure were new and from sealed UBNT boxes.
I can connect via UNMS App (on iPhone) - Cube is running firmware 2.0.1 ACB - if I try to upgrade firmware via the app there is no option to upgrade, just to view the release notes.
If I try to make a simple config change such as changing the time zone, I get the message 'Object not found' - I'm unable to make any changes via the app.
If I try to login via web browser and do a manual configuration I use ubnt as username and the password printed on the bottom of the cube I get the message, invalid credentials. Basically I have 20 units here with no way to configure them.
One thing I did notice, I configured one point from a previous order which worked ok, on the box is a label which says Ubiquiti networks Test Date 11/29/18 this one works ok.
The units that aren't working have a test date of 09/06/18
@UBNT-SNK Please can you let me know how I can get support on this issue in a timely manner?
04-15-2019 12:23 PM