07-11-2018 11:18 AM
Having the same issue here,
Tested it on three different providers, Spectrum, At&t and LightSpeed.
Hope we get a fix for this, its hurting right now. I have 30 airCubes out there that I hope I don't have to swap.
07-12-2018 09:10 AM
I have this issue too. After multiple days of uptime, some of my aircubes kick off all of their customers and give them the "invalid password" error when trying to connect. A reboot fixes it. One of my customers had it happen 3 times already in the last 3 months.
I haven't been able to notice a consitent timeline or chain of events that triggers it. It just seems to occur after more than a week of uptime.
07-12-2018 10:10 AM
I have the same issue with my ACB-AC not using UNMS. Its running in router Mode with pppoe FTTH Fiber. Latest firmware 2.3.1
Wifi stops working, but ssid its visible.
Connected stations still linked in wifi but cant access internet. Tryed connecting new device and cant connect.
After a reboot all work again, but this is the third time i manually reboot ACB the las 15 days.
Also i have to mention that my unit get very very hot in the base so i used rubber feet to get some space under It... But still i think is too hot to the touch. Can anyone confirm this is normal?
I dont know if this related to the wifi issue but at least i think you may know.
07-12-2018 03:05 PM
@pablogg how hot is 'very very hot'?
07-12-2018 08:14 PM
I have an AirCube ISP that will not authenticate any stations now, it was partially, but now none. We tried different channels and changed the password as well.
I have a .sup file available if it's of any interest.
07-13-2018 12:15 AM
Thank you @UBNT-SNK i hope you can fix the wifi issue soon...
About temperature, i can´t say exactly because i haven't the equipment to measure it precissely... will try to borrow a IR thermometer and test it.. But i can say when the ACB was over the desk without the rubber feet, after hour or days when i had to reboot it for the wifi issue, i almost cant handle it for long because of the hot base and had to grab it from the sides... and at the first ACB crashes it made me think were temperature related...
I don´t know if you have any thermal sensors inside that you can see in the support file... i can send you the file if you like.
07-13-2018 10:21 AM
Okay, an update about one of our customer’s AirCube ISP, we attempted to connect to it with no authentication set, it still won’t work. I will RMA that unit. Let me know if you want info for it.
07-13-2018 11:42 AM
07-16-2018 10:21 AM
Can we get an update on this issue? Has a cause been identified? Is there anything we can do to mitigate the chances of this happening? Is it related to power supply or Poe passthrough? Will turning off the password protection stop it?
07-17-2018 03:53 PM
07-19-2018 12:35 AM - edited 07-19-2018 12:43 AM
@UBNT-SNK I realise you might not be able to answer.
Is the feeling this is a software issue, or a hardware issue?
What I am thinking is - do I keep swapping the units for the customers to end up with a stack of faulty ones to bulk RMA. OR, if it's likely to be a software fix I can just ask customers to be patient (or swap for the ones where patience has been exhasuted).
07-25-2018 02:09 AM
Hey @UBNT-SNK - any update on this situation.
This issue has really hurt this week. End customer perception is that our "service" requires regular router reboots.
If there will be BETA firmware to test a fix for this, I would like to know how to get it now the Beta section is closed.
07-26-2018 09:04 AM
@d_baltrusis Any fixes for this in the new Beta?
- New: wireless drivers update
Which could mean lots of things.
Either way, it would be good to know the latest status on this issue please. Fully understand the previous updates about it being holiday season... but... any kind of update would be much appreciated.
07-27-2018 08:46 AM
This is the type of issue and way of handling it where UBNT has a pattern of misuse of this forum.
Because, even if the issue is initially reported through the forum discussions ( and this is an advantage of having real time real life real people feeding the threads on what's important for us ) after the initial posts, you can see easily that this is a type of issue that deserves an approach more structured and with escalation options within the UBNT Team. As opposed to the casual-normal way in which UBNT staff OPT-IN to address one or another post.
It is true that UBNT staff has informed us through the forum and through this post, that they are working on the issue and they have also refered us some additional related information. BUT THEY HAVE NOT given us a window of time to solve the issue, nor have they given us a sense of escalation so we may know how high a priority this has within the many development issues they deal with for new and up and coming products. As far as I have read on the verious posts, they have not informed if they yet know if it is a software or hardware issue.
More IMPORTANT, a few people have posted some specific scenarios which affect in various ways and some that may be a solution but no one in UBNT has taken up those posts and said FOR EXAMPLE: "WE ARE GOING TO DO A LAB SETUP ON THIS INPUT AND WILL CONFIRM OR DENY IF THIS IS A POSSIBLE WORKARROUND..."
SO, my question to UBNT is if we can use this thread as a basis for improving the way UBNT scalates serious prevailing and wide spread issues, after a series of posts show enoug information to merit this. THen the correct way to follow up would be for UBNT to regularly post progress reports or requests for more information as they troubleshoot the issue. And int this aspect, it is of high value for us the clients to know possible timeframes based on if it is a hardware or software issue, or any other factor that may allow all to have timeframe information to make our decisions.
I hope @ubnt can post a proactive reply on this.
07-27-2018 09:07 AM
My apologies for the delay and I appreciate your understanding as we work to improve the product and our communication. Thank you.