08-13-2018 07:17 PM
Tonight, almost all of our AirFiber 5XHD's (13 out of 14) show no GPS signal. AirFiber 2X's and 5X's as well as Rocket Prism's and Prism Gen2's show 90% or 100%, even on towers that colocate with 5XHD's.
Running v1.1.1 firmware.
08-13-2018 09:37 PM - edited 08-13-2018 09:39 PM
Struth thats strange. Where are you located? Government visit? https://en.m.wikipedia.org/wiki/USSS_Electronic_Countermeasures_Suburban
08-14-2018 01:44 AM
So GPS signal was OK after FW update to v1.1.1 and then suddenly lost GPS signal?
Appreciate if you could send us support file from one of devices with no GPS signal -- thanks!
08-14-2018 05:45 AM - edited 08-14-2018 05:51 AM
Sure, can I get your email again?
Oops, I didn't answer your other question. Yes, everything has been running v1.1.1 since release or deployment. The GPS signals had been 100% until yesterday. It's possible that the problem started gradually over the past day or two, since we don't record GPS strength, or it may have happened all at once. Sky is partly cloudy this morning, and it's still the same. 5XHD's are either showing no signal (or wildly fluctuating signals) while Prism's and 2X and 5X radios are showing solid 90% or 100%.
Thanks for your help.
08-14-2018 05:56 AM
@doc_karl Actually, you might not be far off. We have had widespread GPS problems here in the past. People playing Pokemon are always flying in different directions, walking at 50 miles per hour. Sometimes, enabling GPS sync on UBNT radios puts them exactly 1ms out-of-sync with other radios. We're somewhat close to the Radio Free Zone, but the problem is so rare. I would have thought interference or obstruction, except that it's only affecting one model of radio.
08-20-2018 01:57 AM
@benvanderjagt do you still see this issue? Have you sent sup file from one of the device to Rasa's mentioned e-mail (firstname.lastname@example.org)? If possible remote access that would be helpful as well to check the cause of GPS signal loss in mass specifically on these devices...