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Regular Member
Posts: 597
Registered: ‎06-08-2013
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AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

Hi,

 

Tonight, almost all of our AirFiber 5XHD's (13 out of 14) show no GPS signal.  AirFiber 2X's and 5X's as well as Rocket Prism's and Prism Gen2's show 90% or 100%, even on towers that colocate with 5XHD's.

 

Running v1.1.1 firmware.

USA, the Land of the FCC
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Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

[ Edited ]

Struth thats strange. Where are you located? Government visit? Man Happy Man Happy  https://en.m.wikipedia.org/wiki/USSS_Electronic_Countermeasures_Suburban

Ubiquiti Employee
Posts: 418
Registered: ‎02-02-2009
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Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

HI 

 

 

Regular Member
Posts: 597
Registered: ‎06-08-2013
Kudos: 94
Solutions: 4

Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

[ Edited ]

Sure, can I get your email again?

 

Oops, I didn't answer your other question.  Yes, everything has been running v1.1.1 since release or deployment.  The GPS signals had been 100% until yesterday.  It's possible that the problem started gradually over the past day or two, since we don't record GPS strength, or it may have happened all at once.  Sky is partly cloudy this morning, and it's still the same.  5XHD's are either showing no signal (or wildly fluctuating signals) while Prism's and 2X and 5X radios are showing solid 90% or 100%.

 

Thanks for your help.

USA, the Land of the FCC
Regular Member
Posts: 597
Registered: ‎06-08-2013
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Solutions: 4

Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

@doc_karl Actually, you might not be far off.  We have had widespread GPS problems here in the past.  People playing Pokemon are always flying in different directions, walking at 50 miles per hour.  Sometimes, enabling GPS sync on UBNT radios puts them exactly 1ms out-of-sync with other radios.  We're somewhat close to the Radio Free Zone, but the problem is so rare.  I would have thought interference or obstruction, except that it's only affecting one model of radio.

USA, the Land of the FCC
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Ubiquiti Employee
Posts: 418
Registered: ‎02-02-2009
Kudos: 208
Solutions: 18

Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

Please send to our QA Mindaugas mm@ubnt.com for analysis.
Device reboot does not help to acquire GPS signal back?

Thanks,
Rasa
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Posts: 6,471
Registered: ‎05-13-2009
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Re: AirFiber 5XHD's show now GPS, clear sky, everything else shows good GPS

@benvanderjagt do you still see this issue? Have you sent sup file from one of the device to Rasa's mentioned e-mail (mm@ubnt.com)? If possible remote access that would be helpful as well to check the cause of GPS signal loss in mass specifically on these devices...

 

-Edmundas

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