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New Member
Posts: 8
Registered: ‎08-06-2013

AF11 Firmware Upgrade Failure

Receive two RMA replacement AF11x radios and one will not take new firmware the other takes the same image fine.  Message "Firmware image failure   Error Code 1".  Any tricks? Also header tab on chrome changes to counterfeit.  These are direct from UBNT RMA Department.

 

Ubiquiti Employee
Posts: 1,299
Registered: ‎02-13-2017
Kudos: 438
Solutions: 136

Re: AF11 Firmware Upgrade Failure

Can you get the support file and send it to nick.mcgee@ubnt.com?

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Ubiquiti Networks airMAX Support Team

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Ubiquiti Employee
Posts: 1,299
Registered: ‎02-13-2017
Kudos: 438
Solutions: 136

Re: AF11 Firmware Upgrade Failure

Thanks for the support file. Could you file for RMA on this device and email the RMA number to me?

We are going to want to get this device back for inspection.

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Ubiquiti Networks airMAX Support Team

Check out our ever-evolving Help Center for answers to many common questions!

Ubiquiti Employee
Posts: 1,299
Registered: ‎02-13-2017
Kudos: 438
Solutions: 136

Re: AF11 Firmware Upgrade Failure

@Porkchop

Did you get your RMA submitted? I want to get this replaced for you.

As soon as you get me the RMA number, we are going to advance replace the AF11FX and send you a shipping label so we can get this faulty device where it needs to be for inspection.

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Ubiquiti Networks airMAX Support Team

Check out our ever-evolving Help Center for answers to many common questions!

New Member
Posts: 8
Registered: ‎08-06-2013

Re: AF11 Firmware Upgrade Failure

RMA submitted and received I just sent you an email with the RMA number and will wait your response for shipping instructions

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