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New Member
Posts: 2
Registered: ‎02-03-2016

Help My contry is locked

Hi I'm from Iraq and since about 3 years I have purchased Rocket5-AC-Lite through the Amazon site. When the product arrives, it is closed to only three countries !! Since then I have been trying to find a way to open the list of other countries but to no avail please help me22.jpg

Emerging Member
Posts: 71
Registered: ‎03-21-2017
Kudos: 6

Re: Help My contry is locked

i live in jamaica and i can't get mine them unlock either so i just use them as it is

Emerging Member
Posts: 67
Registered: ‎04-13-2018
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Solutions: 2

Re: Help My contry is locked

The devices sold in the US and Canada are locked down to the legal standards of those countries. Had you purchased your devices in any other country you would have been able to select your own country.

Emerging Member
Posts: 71
Registered: ‎03-21-2017
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Re: Help My contry is locked

ok i understand but i only have access to purchase from the US country where i am in jamaica so i guess i just have to use it has it is

New Member
Posts: 2
Registered: ‎02-03-2016

Re: Help My contry is locked

but maybe the ubnt can solve this even it has taken money because it responsible of that

Emerging Member
Posts: 71
Registered: ‎03-21-2017
Kudos: 6

Re: Help My contry is locked

i wish they would because it's my entire 5Ghz network along with my backhaul

Emerging Member
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Re: Help My contry is locked

With any wireless equipment (not just wifi but also microphones, smartphones, etc) it is always best to purchase in your own country, otherwise you might be using illegal frequencies since every country has their own set of approved frequencies. Or you might not be able to use the full potential of your equipment. Example: the 2.4 GHz band in the US uses only 11 channels, while most of the world uses 13 channels, ans some use 14 channels.

Emerging Member
Posts: 71
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Re: Help My contry is locked

That's true but these don't sell in Jamaica.....

Senior Member
Posts: 3,505
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Re: Help My contry is locked

US companies also offer an international version. Check with your distributor.

Emerging Member
Posts: 71
Registered: ‎03-21-2017
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Re: Help My contry is locked

Ok I buy on Amazon....but I have over 50 US devices using in Jamaica what should I do with them and it's been a year now

Senior Member
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Re: Help My contry is locked

Be sure the frequencies and power/eirp levels you are using are legal in your country.

 

When you buy more devices, be sure to buy the international version.

Ubiquiti Employee
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Re: Help My contry is locked

I suggest talking to your reseller about making sure they are sending you the correct equipment. Even Amazon resellers sell the international version. You will need to reach out to them to make sure they have the equipment. If they do not, you will need to find a different reseller.

The US units cannot be unlocked.

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Emerging Member
Posts: 71
Registered: ‎03-21-2017
Kudos: 6

Re: Help My contry is locked

Ok and where could I check to know what power and frequency my country use

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Ubiquiti Employee
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Re: Help My contry is locked

@alsakur  You need to make sure you are purchasing the International version and not -US.

 

I would try to find a local reseller.  It looks like we have several that service your region.  Please see HERE.

 

 

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SuperUser
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Re: Help My contry is locked

Agreed. You need an INTL unit, not a -US model.
Tony Pierro
CTO - Wireless Internet Services, Inc.
New Member
Posts: 5
Registered: ‎02-16-2019

Re: Help My contry is locked

I find the international versions are in some cases more expensive or just to ship it takes an arm and a leg.

 

My question is, does the US version works for you without issues?

Ubiquiti Employee
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Re: Help My contry is locked

If you are deploying airMAX or airFiber in the United States, you are required to use the US version.

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