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Emerging Member
Posts: 48
Registered: ‎07-17-2013
Kudos: 3
Solutions: 2
Accepted Solution

Rocket Prism 2AC AP Drops All Clients

Issue: Rocket Prism 2AC AP Drops All Clients

AP Firmware: v8.2.0 (2XC)

Client Firmware: v6.0.7 (XM) and (XW)

Antenna:  120-Degree 15dbi Sector Panel with RF Armor

 

Issue Details: The Rocket Prism 2AC has been dropping all the clients since the previous firmware. We had been running 6.0.3 firmware on the clients previously. 

 

The longest I've seen this AP keep the clients is 2 hours. 

 

Our other 2AC Rockets on the same Tower are fine with mixed XM / XW and firmware between 6.0.3 to 6.0.7.

 

Log on AP shows the following:

 

Sep 13 15:03:48 wireless: ath0     Received disassoc from 00:15:6d:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:48 wireless: ath0     Expired node:00:15:6D:xx:xx:xx
Sep 13 15:03:48 wireless: ath0     Disassociated Station 00:15:6d:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:51 hostapd: ath0: STA 00:27:22:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:51 wireless: ath0     Received disassoc from 00:27:22:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:51 wireless: ath0     Expired node:00:27:22:xx:xx:xx
Sep 13 15:03:51 wireless: ath0     Disassociated Station 00:27:22:xx:xx:xx(Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:52 hostapd: ath0: STA 04:18:d6:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:52 wireless: ath0     Received disassoc from 04:18:d6:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:52 wireless: ath0     Expired node:04:18:D6:xx:xx:xx
Sep 13 15:03:52 wireless: ath0     Disassociated Station 04:18:d6:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:53 hostapd: ath0: STA 24:a4:3c:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:53 wireless: ath0     Received disassoc from 24:a4:3c:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:53 wireless: ath0     Expired node:24:A4:3C:xx:xx:xx
Sep 13 15:03:53 wireless: ath0     Disassociated Station 24:a4:3c:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:54 hostapd: ath0: STA 24:a4:3c:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:54 wireless: ath0     Received disassoc from 24:a4:3c:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:54 wireless: ath0     Expired node:24:A4:3C:xx:xx:xx
Sep 13 15:03:54 wireless: ath0     Disassociated Station 24:a4:3c:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:55 hostapd: ath0: STA 68:72:51:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:55 wireless: ath0     Received disassoc from 68:72:51:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:55 wireless: ath0     Expired node:68:72:51:xx:xx:xx
Sep 13 15:03:55 wireless: ath0     Disassociated Station 68:72:51:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)
Sep 13 15:03:56 hostapd: ath0: STA 68:72:51:xx:xx:xx IEEE 802.11: disassociated
Sep 13 15:03:56 wireless: ath0     Received disassoc from 68:72:51:xx:xx:xx. Reason: Disassociated because sending STA is leaving (or has left) BSS (8).
Sep 13 15:03:56 wireless: ath0     Expired node:68:72:51:xx:xx:xx
Sep 13 15:03:56 wireless: ath0     Disassociated Station 68:72:51:xx:xx:xx (Disassociated because sending STA is leaving (or has left) BSS)

Suggestions?  Do I need to RMA this radio?

 


Accepted Solutions
Ubiquiti Employee
Posts: 436
Registered: ‎08-20-2007
Kudos: 56
Solutions: 14

Re: Rocket Prism 2AC AP Drops All Clients

Hello riogma,

 

I've sent you the information by e-mail.


Thank you.

View solution in original post


All Replies
New Member
Posts: 18
Registered: ‎05-28-2013
Kudos: 3
Solutions: 1

Re: Rocket Prism 2AC AP Drops All Clients

It is best to upgrade the Rocket 5AC to latest firmware v8.3.2: https://www.ubnt.com/download/airmax-ac/rocket-ac

Latest firmware has many bug fixes 

 

Ubiquiti Employee
Posts: 2,324
Registered: ‎04-14-2017
Kudos: 622
Solutions: 59

Re: Rocket Prism 2AC AP Drops All Clients

@rickritz This is a different product.

@riogma Thanks for the info. Can we get the .sup files for this unit? Also there is a later version of software in development that may resolve this issue for you. @UBNT-Zy please share this with @riogma.
Ubiquiti Employee
Posts: 436
Registered: ‎08-20-2007
Kudos: 56
Solutions: 14

Re: Rocket Prism 2AC AP Drops All Clients

Hello riogma,

 

I've sent you the information by e-mail.


Thank you.

Emerging Member
Posts: 48
Registered: ‎07-17-2013
Kudos: 3
Solutions: 2

Re: Rocket Prism 2AC AP Drops All Clients

The Firmware that was supplied has resolved the constant disconnects. The clients have been online for over 23 hours without a single disconnect. Thanks!

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