01-10-2019 07:16 AM
I am not a techie. Bought PowerBeam Gen2 to use in the Bahamas as advised by professional in US.
Hardware install went well. I connect on the iOS app. The device comes up. I click on the device and immediately get this response: Error The request timed out. I have done this easily within the 15 minute allotted time. I have unplugged for 30 plus minutes and retried. No luck.
Antenna is mounted on a roof aimed at an out on building where we are trying to get WiFi.
Any help is appreciated.
01-10-2019 07:33 AM
If you are trying to connect wirelessly to the Powerbeams 2.4GHz management radio, please note that it is only enabled for 15 minutes on after booting up. Additionally, the management radio is very low power, so you may need to be closer to the Powerbeam to connect. You should see an SSID that starts with PBE.
Alternatively, if you have a computer with an ethernet port, you can connect to the radio via the LAN port on the POE injector.
Did you purchase a pair of airMAX AC radios? The reason for asking is it isn't clear based on your description and airMAX AC radios will only connect to other airMAX AC radios.
If you are still not having any luck, I would contact us at help.ubnt.com
01-10-2019 08:15 AM
Sorry, I missed the part where you mentioned connecting within the 15 minute time frame.
In your screenshot, it doesn't look like you are connected to the PowerBeams management radio.
You can use a pair of airMAX radio (like the PowerBeam5AC) to create a dedicated point to point wireless network, but you won't be able to connect to them wirelessly with something like a laptop or phone.
How far away is the location you are looking to provide wifi too?
Are you trying to provide wifi coverage indoors in another building or outdoors?
01-10-2019 08:32 AM
Building is 200 feet away. I have no additional hardware.
Our only goal is to provide WiFi to a laptop and phone in said building.
Do I understand that I need additional hardware?
01-10-2019 08:45 AM
You would need a pair of airMAX AC radios. The Powerbeam5AC is an airMAX AC radio that is typically used on links that are 5km+. Think of a pair of airMAX AC radios as "wireless ethernet".
Myself, if I wanted to provide wifi inside a building that is ~200feet away, I would use a pair of either NanoStation5AC, NanoBeam5AC GEN2 or NanoStation5ACloco. This will give you a high performance, dedicated, point to point wireless link. On the remote side (where you are looking to provide wifi), you would have an ethernet cable. You could then connect something like an airGateway ot airCube to provide Wifi Access to mobile devices like phones/laptops.
I hope this helps clear things up a bit, but please let me know if you have any questions at all.
01-10-2019 09:54 AM
I think I am getting it. I need two of whatever we do, correct?
Thanks for all your help. We were certainly lead astray by our consultant.
Correct, you can use any other airMAX AC radio, specifically, units that have 5AC in the model name.
5AC = 5GHz
2AC = 2.4GHz models
01-10-2019 10:21 AM
The NanoStation5AC Loco would work, but it doesn't include a POE (Power over Ethernet) injector. You could purchase one separately (Suggested model of POE: POE-24-12W-G-WH) or another option would be to also purchase an airCube AC as airCubes can provide power to the Nanostation5ACloco and provide wireless access to laptops/phones when set to bridge network mode.
Could I also ask how fast if the Internet connection at the Main location?
01-10-2019 01:39 PM
If you pick up an airCube ISP (or airCube AC for dual-band wifi) and a NanoStation 5AC Loco, you'll need to run a cable from the airCube POE output port to the NS5ACL mounted on the outside of the building, and set up the PtP link and aircube wifi in about 10 minutes.
If this is the decision you make, be sure to check back in so I can help optimize your link.
01-10-2019 06:32 PM
'bahamas', you may have somehow got confused in this
long thread about a simple topic. For a 200ft link where
inteference from other radios in the area isn't an issue,
use a pair of NS-5AC-Loco radios. Don't use anything
else and don't try to use PowerBeam in any way. These
radios must have a clear path between them and they
must be installed on the outside of buildings. They do
not provide WiFi service.
Yes: you do need to buy two PoE power supplies when
you buy the radios--because they're not included.
Those radios will provide what's effectively a long Ethernet
cable between the buildings. With that link working, you
can add devices as you like. If only one device, you can
simply plug it into the radio's PoE supply 'LAN' jack. If
several devices, you add a network switch.
One kind of device you can add in the building is a WiFi
access point of your choice.
I am concerned about the 'scan' you just posted. It shows
a very poor link of some kind, with a very long ping time,
very high jitter. What is that about? Dave
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