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Nanobeam associating and then un-associating with Rocket

We have 5 nanobeams.  Two of the nanobeams, we have successfully connected to the Rocket AP with no problems. Out of the other 3 nanobeams, two of them will not associate.  The other nanobeam will only associate briefy with very low signal, no capacity, no quality, and then a minute or two later loses the signal and shows that it is not associated.  

 

We have updated the firmware.  We have selected WDS on both the nanobeam and the rocket.  We have double checked the SSID and preshared keys to confirm that they are correct.  We have rebooted both.  We have set the frequencies but not sure if we did it correctly.  

 

We are not sure what to try next.  Does anyone know what might be causing this and what we can do to solve this problem?

 

Thank you!

 

FYI:  We have 2 rockets. One faces North and the other faces South.  They are only a few feet apart but set to different frequencies. We have been trying to attach the nanobeams in the south to the Rocket facing the south and the nanobeams in the north to the Rocket facing north.  The nanobeams in the north all work fine, but the south rocket and nanos are the ones with the problems.  Our knowledge of frequencies is very limited.  Could this potentially be our problem?


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Re: Nanobeam associating and then un-associating with Rocket

 

If the AP and all stations have the Activate Revised UNII rules button, that means they are all on the same grant and support the same frequencies. This most likely isn't the cause as I first suspected.

 

I would disable the Frequency Scan List on all units and set the APs frequency from Auto to something like 5800MHz.  Don't forget to disable this scan list on the Stations.  This scan list is used to further limit the APs frequency and if there is a mismatch between any of the Stations and the AP, this could be part of the trouble you are seeing.  You can read a bit more about these features in the airOS 6 User Guide.

 

How far away are the station radios that will not connect?

 

Could you post the Main and Wireless tab from the AP and one of the Stations that will not connect?

 

Alternatively, please download the Support Info file (System tab) from the AP and all stations to james@ubnt.com and include a link to this thread and I'd be happy to take a closer look.

 

 

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Re: Nanobeam associating and then un-associating with Rocket

@UBNT-James Any ideas?
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Re: Nanobeam associating and then un-associating with Rocket

The first thing that comes to mind is to make sure all units support the same frequencies.  If your radios are set to USA for the country code, there are two different sets of FCC grants.

 

What Frequency is the AP currently set to?  

 

Are you able to connect the Stations if you specifically select 5800MHz?

 

Do any of your radios have an Activate Revised UNII Rules button on the System tab?

 

 

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Re: Nanobeam associating and then un-associating with Rocket

We are in the USA and have selected that under the country code.  We are using the Rocket M5 and Powerbeam M5 400.  I previously called it a Nanobeam.

 

For the Rocket AP, we have selected several frequencies 5745, 5750, 5755, 5760, 5765, and 5770 on all devices.  Could you explain to us how to set up the frequencies?  Do we use just one frequency for the Rocket AP and all 5 Powerbeams?  

 

We have the Revised UNII rules button on the Powerbeam and Rocket but we haven't knowingly activated it.  

 

Sorry still very knew to all of this.  The more we learn, the more we realize just how much we don't know. Thank you for your help.

 

 

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Posts: 10,186
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Re: Nanobeam associating and then un-associating with Rocket

 

If the AP and all stations have the Activate Revised UNII rules button, that means they are all on the same grant and support the same frequencies. This most likely isn't the cause as I first suspected.

 

I would disable the Frequency Scan List on all units and set the APs frequency from Auto to something like 5800MHz.  Don't forget to disable this scan list on the Stations.  This scan list is used to further limit the APs frequency and if there is a mismatch between any of the Stations and the AP, this could be part of the trouble you are seeing.  You can read a bit more about these features in the airOS 6 User Guide.

 

How far away are the station radios that will not connect?

 

Could you post the Main and Wireless tab from the AP and one of the Stations that will not connect?

 

Alternatively, please download the Support Info file (System tab) from the AP and all stations to james@ubnt.com and include a link to this thread and I'd be happy to take a closer look.

 

 

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Ubiquiti Networks airMAX Support Team

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Re: Nanobeam associating and then un-associating with Rocket

Thank you for your help! Sorry that it took us so long to reply.  We switched all of the stations to 5800 and they connected!  We also appreciate the link to the user guide.  Thank you again!

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Re: Nanobeam associating and then un-associating with Rocket

Thanks for the update.  It sounds like you may have different frequency grants on these units (assuming they are set to USA).  You can request an unlock code and updated FCC ID HERE for any devices that have the "Activate Revised UNII Rules" on the System tab.

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Re: Nanobeam associating and then un-associating with Rocket

James - Just a quick followup question on this. We have 10 NS Loco M5's and two NanoBeam M5's with Revised Uni Activated all connected to a rocket M5. all on 6.14 and using 5510 20 wide.  If we switch the freq to non dfs, say 5840 or 5735, the 10 NS Loco M5's will connect, but the NanoBeam M5-19's will no longer connect. The NBE M5-19 do connect if we deactivate the Revised UNII - but we don't need to deactivate it on the LOCO M5's. 

 

What gives?

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