11-29-2018 05:38 AM
I'm configuring about couple hundred Nanostation M5's for an upcoming project and I found that one of the injector's that came with the radio's is killing everything that is plugged into it. As soon as you power a radio into it, you recieve a flashing error light such as what is listed here: https://community.ubnt.com/t5/airMAX-Installation/NanoStation-M5-Error-Lights-flashing/td-p/1444859
The radio will eventually be set to factory default and the radio's that are powered by this injector will never link up to anything ever again. I am able to reconfigure them, but it looks like the wireless chipset is fried. FYI, part of our configuration is to disable the reset button and we are using new pre-made patch cables. The serial number on the injector is: 1810-0020370. Not posting this to receive support or an RMA, just want to bring this to UBNT's attention.
11-29-2018 07:38 AM
11-29-2018 09:14 AM
I want to get back both the radio and POE for inspection. Could you submit one of the new radios that were damaged by this POE for RMA and let me know the RM# you receive?
I'd also like to see the Support Info file from the radio is that's possible. Please send to email@example.com
11-29-2018 10:04 AM
I actually am unable to send it in for RMA. I have to hand these off to a third party contractor and they will either RMA them or write them off (bureaucracy stuff). I mostly just wanted to bring this issue to your attention. Hopefully the contractor does send it in for an RMA, in which case the injector has a label on it that read's POWER INJECTOR OF DEATH.
11-30-2018 05:06 PM
12-03-2018 08:52 AM
Thank you for bringing this to our attention, but we have been unable to replicate it and are unable to do much else with this unless we can get the radio and PoE power supply back. Can you talk to the contractor about this?
I should also add that we would be providing a new replacement.